About this role

The Aladdin Business is growing rapidly, with the volume and complexity of new client deals and strategic partnerships growing each year. We are at the next phase of our growth and are evolving into a platform focused business with multiple new product launches and external partnerships. Successful candidates will join in our efforts to help sophisticated investors onboard the world’s leading end-to-end operating system for investment portfolios to see their whole portfolio, understand risk exposures, and act with precision.

The Team

The Aladdin Client Transformation Team is responsible for the installation and deployment of Aladdin & eFront related products and services, globally. A typical implementation is at least as much about processes and implementing change as it is about investments & technology. We help clients achieve ambitious strategic objectives, which range from streamlining investment operations to integrating teams, to unifying their investment analytics & risk reporting framework, to modernizing their overall investment process. BlackRock’s implementation model is unique in the sense that we take full responsibility for the Client going live on our solution. It also means that we develop true partnerships with our clients at the most senior levels, which continue to grow post go live.

Key Responsibilities Include

• Strategic Leadership:
  • Develop and execute the Client Transformation commercial strategy aligned with the company's overall objectives.
  • Collaborate with executive leadership to drive innovation in service delivery.
    
• Client Relationship Management:
  • Build and maintain strong relationships with key clients, understanding their needs and ensuring successful implementation of our technology solutions.
    
• Project Management:
  • Directly and indirectly lead a team of Implementation and Project Managers to ensure timely and effective project delivery.
  • Oversee project planning, resource allocation, and risk management.
    
• Team Development:
  • Recruit, mentor, and develop a high-performing professional services team.
  • Foster a culture of excellence, collaboration, and continuous improvement.
    
• Quality Assurance:
  • Implement and maintain quality assurance processes to ensure the delivery of high-quality solutions that meet or exceed client expectations.
    
• Cross-functional Collaboration:
  • Collaborate with Business Development, Product Management, and other departments to enhance overall service offerings and client satisfaction.
  • Develop strong relationships within BlackRock Solutions and BlackRock to ensure the best client experience
    

Proficiencies

• Experience implementing scalable and repeatable business processes
• Excellent interpersonal skills with proven ability to build relationships with internal and client senior management
• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
• Well organized with the ability to manage several priorities with a hands-on approach
• Excellent creative, analytical and computer skills with an entrepreneurial approach to large, complex projects, and ability to execute autonomously
• Enjoys a fast paced, high-intensity and complex environment, troubleshooting time critical issues and working with people
• Excellent analytical and problem-solving skills
• Strong attention to detail; willing to take proactive action, and desire to roll up sleeves
• Expected to travel periodically, including international opportunities
  

Nice if you have

• Track record of leading successful implementations of investment technology solutions.
• Working experience in Alternative Investments and solid understanding of the investment lifecycle.
• Experience managing a business Proft & Loss
• Understanding of how a consulting business works
• Experience with Management or supervising a professional services team
• Project management experience (e.g., Prince 2, PMP)
• MBA, CAIA, CFA, or FRM preferred

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.