About This Role

We are looking for an experienced Salesforce Administrator to join our team at BlackRock. As a Salesforce Administrator, you will be responsible for the day-to-day administration, configuration, and support of Salesforce platform in a multi-org environment. You are expected to work closely with cross functional stakeholders to identify business needs and provide configuration solutions using Salesforce features and functionalities. To be successful in this role, you need to have a passion in building solutions leveraging Salesforce platform and be hands on with declarative tools, specifically flows, process builders, custom app setup, user setup, and managed package apps

Key responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Design, develop, document, test and modify on-going customization and adjustments to Salesforce platform

• Build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity

• Understanding of basic triggers/Apex code knowledge

• Support Sandbox environment management with adaptability to operate in DevOps/release management setup

• Experience and ability to operate in a fast-paced operating environment with experience supporting multi-org Salesforce setup

• Collaborate with Product Managers and business stakeholders to understand requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features for periodic clean-ups

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Action on User support tickets

• Monitor and improve user adoption

• New user and ongoing user training, technical documentation

• Administer and support installed AppExchange applications

Qualifications

• Bachelor’s/Postgraduate degree, or professional qualification

• Certified Salesforce Administrator & Advanced Administrator

• 5+ years of experience in Senior Administration or Salesforce consulting with an emphasis on optimizing business processes

• 3+ years of experience with Sales, Service or Financial Services Cloud

• 3+ years of experience with Salesforce Lightning configuration & Flows

• Strong written and verbal communication skills, with an emphasis in the ability to clearly flow chart processes and data flow

• Creative and critical thinking, problem-solving, planning, prioritization, teamwork, and organizational skills

• Certified Platform App Builder (+)

• Experience with core app exchange apps like email to case premium, riva, rollup helper, grid buddy, conga, DocuSign CLM (+)

• Experience working with / in financial services (+)