About this role

About the Role

We are looking for an experienced Scrum Master/Agile Delivery Facilitator to help manage and optimize the day-to-day operations of our development teams. This role is critical to ensuring smooth delivery in an environment where priorities can shift rapidly. The ideal candidate will be comfortable applying agile principles (Scrum, Kanban, or hybrid approaches) in a pragmatic, non-rigid way, adapting processes to fit the reality of a global team, varying time zones, and unpredictable demand.

This is a hands-on coordination role focused on tracking progress, clearing blockers, and enabling the team to deliver value efficiently, particularly within ServiceNow and related ITSM platforms.

Key Responsibilities

Delivery Facilitation & Team Support

• Facilitate daily coordination activities such as stand-ups, backlog grooming, and planning sessions, adjusting cadence and format to fit the team’s needs.

• Support multiple streams of work, including BAU activities, enhancements, and larger project deliverables.

• Promote agile principles without strictly enforcing one methodology.

Ticket Management & Prioritization

• Oversee development tickets in Azure DevOps (ADO), ensuring items are well-documented, prioritized, and aligned with business goals.

• Track progress of active tickets, providing visibility to stakeholders on workload and capacity.

• Work with engineering team to manage scope and shifting priorities.

Removing Blockers & Resolving Issues

• Proactively identify and remove impediments to keep work moving forward.

• Collaborate with developers, engineering leads, and stakeholders to resolve cross-team dependencies quickly.

Stakeholder Communication & Reporting

• Maintain clear, transparent reporting on progress, risks, and dependencies.

• Create and manage dashboards in ADO or other tools to provide visibility on backlog, delivery status, and throughput.

• Provide regular updates to senior stakeholders.

Continuous Improvement

• Recommend and implement improvements to team workflows and delivery practices.

• Encourage a culture of collaboration and incremental improvement.

Required Qualifications

• 3+ years of experience in delivery facilitation, agile coaching, or team coordination roles.

• Strong understanding of agile principles (Scrum, Kanban, hybrid approaches).

• Experience with Azure DevOps (ADO) for work tracking and reporting.

• Knowledge of ServiceNow development lifecycle, including ITSM processes.

• Demonstrated ability to manage high-volume, complex workloads and shifting priorities.

• Excellent facilitation, problem-solving, and communication skills.

Preferred Qualifications

• Agile certifications such as Certified Scrum Master (CSM), SAFe, or equivalent.

• Experience supporting enterprise-scale ServiceNow implementations (ITSM, ITOM, CSM).

• Strong stakeholder management skills and ability to navigate matrixed organizations.

Summary

This role is ideal for someone who:

• Understands agile at a practical level, not just theory.

• Is comfortable balancing structure with flexibility.

• Thrives in a fast-paced, unpredictable environment.

• Wants to make a tangible impact by helping teams deliver efficiently, not just run ceremonies.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.