About this role

Analyst – Data Customer Service

About Preqin

This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio.

You will be joining the world’s leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities.

Job Overview

The Data Customer Service team ensures clients receive timely, accurate and high-quality support when using Preqin’s data and platforms. As a Data Customer Service Analyst, your focus will be on managing and resolving client tickets, providing clear and actionable guidance, and partnering closely with internal stakeholders across Product, Data and Technology. You will proactively engage with users, including senior stakeholders, to understand their needs, clarify issues and deescalate challenging or time sensitive situations.

In addition to handling day to day client inquiries, you will support our broader technology agenda bya analysing ticket patterns, extracting insights using SQL from platforms such as Snowflake, developing Power BI reporting, and contributing to the build-out of an AI driven knowledge management system to improve client and internal support experiences.

Role Responsibilities

• Manage and resolve client tickets related to Preqin data, platform usage, data structures and product functionality.
• Proactively communicate with clients and internal stakeholders—including senior users—to clarify needs, gather context and ensure effective issue resolution.
• Update and maintain accurate internal records and documentation related to client queries, data issues and resolutions.
• Act as a subject-matter intermediary between clients and internal teams, helping stakeholders understand data availability, definitions, methodologies and processes.
• Troubleshoot and deescalate complex or time sensitive issues, coordinating with global teams where required.
• Analyze ticket trends to identify root causes, recurring themes and areas for product or data improvement.
• Use SQL (Snowflake) and Power BI to extract data, build dashboards, and develop reporting to support operational visibility and decision-making.
• Support the development of an AI driven knowledge management system by contributing structured content, improving coverage and optimising retrieval flows.
• Help drive continuous improvement initiatives, automation opportunities and efficiency enhancements across Data Customer Service.

You are a good fit if

• You have a bachelor's degree in finance, Accounting, Business or Engineering

• You are proactive and client centric—comfortable engaging stakeholders at all levels, including senior internal leaders and external clients.

• You can stay calm under pressure and confidently de-escalate challenging or high priority situations.

• You have strong communication skills and enjoy translating technical or data driven concepts into clear, simple guidance.

• You are analytical and comfortable using SQL (Snowflake), Power BI and AI driven tools to extract insights and improve processes.

• You have experience in ticket handling, customer service, data operations, product support or a related analytical function.

• You are highly organized, self-motivated and able to manage multiple priorities in a fast paced environment.

• You are curious about technology and excited to contribute to automation, knowledge management and AI enabled workflows.

• You take ownership — if you see a recurring issue, you raise it, analyze it and work with others to fix the root cause.

• You’re fluent in written and verbal communication with excellent problem-solving skills.

• Experience with Microsoft tools such as Excel, SharePoint and Office 365 is helpful.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.