Firm Overview:

Cambridge Associates (“CA”) is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non-discretionary portfolio management, and investment consulting.

Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit www.cambridgeassociates.com.

Job Description Summary:

Position Overview
As an integral member of the Information Technology Group, the User Support Intern will be responsible for delivering first-class support and service to CA’s institutional investor clients and internal staff, while also contributing to the continuous improvement of our IT support processes. Day-to-day tasks are dynamic and heavily focused on helping clients use and understand the products. The Intern must be comfortable thriving in an environment that requires autonomy and where unique challenges arise frequently. To be successful in this role, the Intern must possess excellent communication and problem-solving skills, demonstrate attention to detail, and have the ability to address requests expeditiously while fully embracing customer service excellence.

Job Description:

Job Responsibilities

• Deliver first-class customer service to our institutional investor clients and global internal staff.
• Support clients and internal users, serving as an expert on the Optica product line and its functionality.
• Prepare customized quarterly benchmark analyses for subscribing clients.
• Replicate software issues to diagnose and resolve incidents quickly.
• Work closely with CA colleagues to onboard and set up new platform users.
• Analyze current support workflows and procedures to identify areas where efficiency or user experience can be enhanced.
• Collaborate with team members to implement approved process changes, which may include updating documentation, training users, or configuring support tools.

Required Qualifications

• Detail-oriented with a proactive approach to identifying and solving problems.
• Excellent written, verbal, interpersonal, and organizational skills.
• Proficient in Excel and comfortable with data manipulation and interpretation.
• Strong desire to serve users and resolve questions in a timely and efficient manner.
• Self-starter with the ability to work independently in a dynamic environment.

Base salary range for this role:

Pay Range Minimum:

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Pay Range Maximum:

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In addition to the listed salary range, this position is eligible for an annual performance-based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.