The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Excited to grow your career?

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Join Our Team

Citi's Services, Markets, Banking and Functions (SMBF) division is seeking a highly motivated and experienced Data Visualization & Analytics Lead Analyst to join our dynamic Production Management Technology team. In this role, you will play a key role in driving impactful change by elevating the maturity and effectiveness of data and analytics utilized across global Production Management.

Who will be a great fit here?

• Passionate Data & Analytics Advocate: You possess a deep understanding of data and analytics and are excited about leveraging its power to drive organizational change.
• Strategic Thinker & Problem Solver: You can analyze complex situations, identify opportunities, and develop innovative solutions.
• Technical Acumen: You have a strong command of data analysis tools and techniques, including experience with:
  • Data visualization tools (e.g., Tableau, Power BI)
  • Programming languages (e.g., Python)
  • Data analysis and statistical methodologies
• Effective Communicator: You can clearly articulate complex technical concepts to both technical and non-technical audiences. You are adept at building relationships and fostering collaboration.
• Results-Oriented: You are driven to deliver impactful results and have a proven track record of success in data and analytics initiatives.
• Delivery Focused: You are able to coordinate and deliver work across multiple domains to achieve impactful change

What do we do?

SMBF Production Management:

Our organization owns application support and the delivery of infrastructure services to the across Citi, through our global and diverse team of over 3000 people positioned across 66 cities in 37 countries supporting ~2000 applications. The SMBF Production Management organization provides business critical application management and support to our SMBF clients globally. The Infrastructure Service Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to SMBF, alongside a best-in-class service from the global CTI organization. Within SMBF you would be specifically joining the Service Maturity Data and Analytics team (SMDA )

Your role in our SMDA team would encompass the following and more:

• Drive Data & Analytics Maturity: Spearhead the evolution of our data and analytics capabilities within Production Management. Champion the adoption of advanced analytics, transitioning from descriptive and diagnostic analysis to predictive and prescriptive insights.
• Enable Data-Driven Decision Making: Collaborate effectively across teams to define, measure, and communicate the impact of data and analytics initiatives. Empower data-driven decision-making processes that drive tangible improvements.
• Champion Innovation: Foster a culture of innovation and continuous improvement. Explore and implement cutting-edge technologies and methodologies to enhance our data and analytics processes.
• Be a Collaborative Leader: Work closely with stakeholders across Production Management and other departments to ensure the successful implementation of data and analytics initiatives. Leverage your strong communication skills to build and maintain effective relationships.
• Delivery Focused : Planning, coordinating, defining and executing complex and interdependent work efforts to achieve targets to tight deadlines

Mandatory Technical experience / qualifications and proficiency Level

• Advanced Tableau / Power BI
• Advanced Process mapping/reengineering
• Advanced Data Analytics/Visualization
• Advanced MS Office
• Proficient Python
• Proficient Project management with ability to coordinate and deliver cross functionally

Desirable experience or qualifications:

• Advanced JIRA / AGILE
• Advanced Statistical Analysis
• Practical Experience with Site Reliability Engineering (SRE) principles
• AI / Emerging Technologies
• Production Support experience
• Proficient Business Analysis

If you are a highly motivated individual with a passion for data and analytics and are eager to make a significant impact in a global organization, we encourage you to apply!

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 21, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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