The Enterprise Workforce Management team is responsible for leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce.

We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time and cost. The role is part of the Enterprise Workforce Management team and is responsible for delivering critical end-to-end resource management processes.

Responsibilities

• Support execution of end-to-end resource management including connectivity across Enterprise Workforce Management (Position Management, Skills, and DRMR), partnering to leverage data and insights in the overall resource management process
• Contribute to reporting and insights around status, gaps, remediation actions progress to management committees, board and regulators
• Drive controls and processes that ensure end to end resource management, connecting with Resource Planning Execution and Monitoring teams to facilitate connectivity and execution of controls, with checkpoints throughout the process to mitigate risks and inaccuracies and their potential downstream impacts
• Implement and maintain effective operational controls of the resource management process
• Partner with Businesses and Functions, Finance, People Analytics and Insights and Enterprise Workforce Management teams to execute processes and controls
• Identify continuous improvement opportunities across the resource management processes

Qualifications & Experience

• Overall 14+ years of experience
• 5-7+ years’ experience in strategic workforce planning / workforce management / management reporting / business intelligence.
• Good understanding of key principles involved in strategic workforce planning or background in financial planning, and business operations.
• Ability to understand, marshal and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
• Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
• Experience in driving Transformation and Change management in a large organization.
• Ability to analyze data and prepare executive level reports and insights.
• Experience in driving change management in a regulated large organization.
• Hands on experience in writing and managing procedures and policies.
• Experience in creating, tracking, and managing metrics.
• Comfortable to work with ambiguity and managing high-paced environment with changing priorities.
• Intellectually strong with a growth mindset, with a proactive can-do attitude to project delivery and “get things done” in a tight deadline.
• Strong analytical skills with good attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
• Ability to deliver results and on-time delivery of work.
• Comfort with ambiguity and the ability to adapt to shifting goals and priorities.
• Exceptional written and verbal communication.
• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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