Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Vice President, Client Management Sr. Manager, Taiwan - Onsite (Internal Job Title: Click or tap here to enter text. - C13) based in Click or tap here to enter text., Taiwan. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Manages multiple Client Specialists or Managers.
• Exhibits knowledge and expertise in the products and capabilities of the business.
• Develops supervisory connections within the operations of the clients office.
• Accountable for the ongoing performance of the team and the underlying client satisfaction.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• May be responsible for a small number of highest intensity Platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.
• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
• Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

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As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years prior financial services experience required with experience in performance measurement related work.
• Ability to identify and communicate risk issues, concepts, and mitigations/solutions effectively
• Lead change in an effort to continually improve client reporting processes Can make decisions and strategically execute.
• Bachelors/University degree, Master’s degree.

• Fluent Mandarin & English language skills.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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