TPM Operational Management & Oversight Responsibilities:

• Perform data analysis of large sets of data utilizing Excel formulas to monitor the efficiency of business processes or assist with other data analysis initiatives.
• Support the compilations of reports in PowerPoint for regional boards on TPM compliance as well as any relevant TPM updates and/or addressing concerns.
• Conduct and manage operational and oversight activities for internal third-party relationships to verify that the governance, risk, and controls are performed and completed in a timely manner.
• Act as subject matter expert (SME) for senior stakeholders and /or other team members to help them understand TPM internal third-party framework in alignment with our Third Party Management policy and standard.
• Communicate with business stakeholders and business process owners, and functional areas to build and maintain strong partnerships.
• Resolve TPM process-level escalations coming from internal partners.
• Assist with change management of enterprise-wide operating procedures.
• Support creation of requirements for improving business and oversight processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

The successful candidate will need to be a hands-on self-starter, capable of working with others in different regions/sectors showing:

• Good interpersonal skills and ability to work in a global team
• Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to senior management and influence desired outcomes at all levels of an organization
• Customer focus
• Attention to detail with strong emphasis on quality
• Ability to work and think independently

• Dynamic, enthusiastic, confident, reliable team member with a pro-active, can do approach

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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