Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role.

This role serves as the Issue Remediation, QA/QC Lead responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews. The role includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, provide quality assurance and quality control for issues management, and implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned and rigor to current issue management practices for the timely closure of issues.

The Issue Remediation, QA/QC Lead owns and implements the Issue Quality Assurance Guidance for Legal, RSP and GDMGO ensuring that Issues and Corrective Action Plans are timely self-identified, opened, tracked, completed and reviewed for quality assurance and on-time remediation.

The role includes managing engagements with Internal Audit, supporting the audit preparation, planning, walkthroughs, and testing as well as the timely response to requests for documents. The role leads the QA/QC effort of the Global Legal Controls supervising quality assurance in both the ICAPs and MCA Programs. Other processes managed by the Issue Remediation, QA/QC Lead cover responsibilities of the In-Business Privacy Officer, Continuity of Business, and Mandatory Absence programs.

Responsibilities:

• Provides leadership and direction through a large team of professionals and/or junior managers.
• Provide leadership to drive optimization and efficiencies in projects
• Assist management in guiding and influencing decisions that conform to business objectives
• Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. • Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk.
• Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies. • Support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Drive execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Responsible for the coordination and comprehensive management of issues with key stakeholders
• Drive issue quality reviews ensuring compliance with Issue
• Management Policy, Standards and Procedures
• Develop standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision making in line with the expectations senior of management, Board, and Regulators.
• Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 14, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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