The Product Specialist is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

Responsibilities:

• Assist the customer lifecycle strategy from acquisition through early client engagement and implement strategies to optimize portfolio performance
• Assess relevant customer, competitor, and industry insights to help define strategies to improve client experience and portfolio growth
• Provide insight and recommendations on innovative product development, product targeting, and segmentation strategies as well as oversee aspects of product development life cycle management including market demands, technology trends, and the competitive field
• Provide insight and execute on core marketing disciplines such as product development, price, promotions, platform and pillars, launching, and marketing to improve client experience and portfolio growth
• Oversee product financial performance including identifying opportunities and gaps, and developing business strategies
• Work with Operations and Technology with regards to process design and vendor procurement as well as communicate business plans on marketplace approach
• Participate in budgeting and planning for strategic priorities and initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Required Licensing/Registration: Series 7
• Cross functional experience (e.g. marketing, credit, acquisitions, product development, analytics)
• Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
• Experience in scenario development and forecasting
• Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

Please follow the job description below

The Product Specialist is an intermediate-level position responsible for the development of product plans, strategies, and tactics alongside the Product Management team. The overall objective of this position is to coordinate product promotion to develop new markets, increase market share, and gain a competitive position.

Facts:

• Issuer Services Ops Hub perform the contractual obligation activities for more than 800 contracts for the following countries: Panama, Colombia, Peru, Brazil, Puerto Rico, Argentina and Mexico
• Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.
• Each Latin America Country has their own regulations that the candidates must understand, has a comprehensive knowledge, and be aware of each change of the regulation.
• The candidate must have good skills in learning the different systems depending on the country that will be under his/her responsibility.
• Keep in mind that the candidate will have a short learning curve, due to the complex and dynamic nature of the business. Therefore, the candidate must be aware of this challenge.
• The candidate has to have the ability to work (monitoring) closely with the team in order to ensure that all the process and activities have dully executed without error and losses. He / she is responsible of the correct execution of the process on the daily basis.

General Description:

• Independently administer and manage LATAM Agency & Trust Operational activities end - to – end, including the process coordination with internal areas.
• Responsible to ensure the correct operational deal implementation and deal termination activities related to the Agency & Trust product.
• Responsible to ensure the correct execution of payment / transfers for Agency & Trust area if complying with A&T agreements signed by the parties thought Citi Platforms.
• Responsible to provide local regulatory reports related to Agency & Trust business required by Regulators on time.
• Responsible to ensure the correct billing process for the services provided.
• Responsible to ensure the correct Performance of the collateral obligations accordingly to contract rules (calculation, waterfall, etc.).
• Support Front & Middle Office, as well as internal areas related to client demands or internal process for Issuer Services Ops Hub.
• Responsible to provide accurate metrics and implement controls related to all activities performed as defined by internal Policies.
• Responsible to ensure the integrity of information, tasks and obligations of contracts in the system, to control and monitor them.
• Responsible to ensure the correct use of our Issuer Services Core system as a tool for daily basis activities to be performed for all agreements.
• Collaborate with different projects related to Issuer Services business in order to improve process and reduce risk and manual intervention.
• If required, work on holidays and at different time - zones in order to provide the proper services for Issuer Services Ops Hub.

Day-to day responsibilities

Contractual Obligations

• Responsible to read, analyze, and understand the different contracts for each client in different jurisdictions, to be able to perform the contractual obligations of the deal.
• According to the lecture of each contract, responsible to provide the necessary comments to the checklist provided (Transactional Checklist, Documentation Checklist, Deal Implementation checklist, Termination Checklist, and Accounting guideline).
• Review and approve the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.
• Review and approve the evidence of each task performed into the system or Sharedrive.
• Review and approve the day-to-day activities according to the contractual obligations for each client, using our core system as tickler.
• Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
• Review and approve (according to the A&T contract and frequency) the commission collection letters to the clients.
• Review and approve operational deal implementation and deal termination operational activities related to the Agency & Trust product in Latin America.

Accounting, Payments and Reconciliation

• Review and approve the information of the instructions received by the client into the payment system, in order to make the distributions of funds (domestic transfers, Checks, International transfers, book to book) according to the contracts.
• Review and approve accounting entries, into the core system, according to the contract obligations.
• Responsible to have the correct record of the commissions and its monthly accrual according to the Fee Schedule of each contract.
• Responsible to have a complete and accurate control log on a daily basis, in order to ensure that all instructions received were performed.
• Responsible to have on a daily basis, the balance of the accounts affected reconciled.

Administrative and Reporting

• Responsible to provide local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries.
• Review and approve the monthly (internal) financial statements of the trust agreements.
• Review and approve metrics and controls related to all activities performed as defined by bank Policies or internal decision.
• Review and approve the reports for each Latin American Countries: a) Billing Report, b) Aging Report, c) Account balance reports, among others.
• On a daily basis, review and approve the activities performed during the day through the operational checklist of the area.
• Lead internal Projects related to Agency & Trust business.
• Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.
• Responsible to have the procedures, instructions, manuals and checklist of the area updated
• Be aware of the emails received from internal and external clients and provide a response in a timely manner.
• Ability to manage team level processes.
• Work on holidays and at different time-zones to service the respective Latin American countries.
• Act as backup of other members of the area.
• Provide support in any other activity that is assigned.

Qualifications

• Bachelor’s Degree is required. Specialization in Economics, Finance, Business Administration, Accounting.
• Preferably, experience in Agency and Trust business in a financial institution or 5-8 Years of relevant experience.
• Exceptional verbal, written, and presentations skills in English, Spanish and Portuguese (desirable) oral and written, with the ability to articulate complex and sensitive issues to management.
• Advanced skills in MS Office applications (Excel, Word, PowerPoint)
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to draft detailed operating procedures, training materials, and tools
• Possess a sense of urgency with the ability to strive in a fast-paced high-energy work environment.
• Quick learner. Ability for a good understanding of activities, policies, procedures, regulations of different countries and concepts of the work area.
• Ability to analyze and understand legal documents.
• This position requires the use of multiples systems at the same time, in that sense the candidate must have the ability to absorb the modules and commands of the systems that will be used on a day-to-day basis.
• This position requires knowledge of the bank's policies, in order to execute the activities aligned to it. In that sense, the candidate must have the ability to fully understand the policies that govern our business and be updated of changes in them.

Calificaciones:

• 5 to 8 years of experience.
• Proven expertise to drive operational innovation, leverage management insights and data analytics to drive results.
• Experience in developing and forecasting scenarios.
• Proven knowledge in the operation and customer service of structured products, financial vision and investment processes in different asset classes
• Ability to work unsupervised and adjust priorities quickly as circumstances determine.
• Ability to work under pressure and manage deadlines or unforeseen changes in expectations or requirements.
• Proven decision-making and problem-solving skills.
• Proven analytical and influencing skills
• Demonstrates clear and concise written and verbal communication on a consistent basis.

Educación:

• College/Bachelor's degree or equivalent experience.
• Intermediate/Advanced English
• MBA (nice to have)
• Programming skills (Python, VBA)
• Intermediate/advanced handling of MS Office applications.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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