About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Technology Support Analyst II is responsible for day-to-day support of the firm’s local technology and basic AV needs. This includes imaging, installing and maintaining laptop and desktop hardware and software. Excellent analytical and troubleshooting skills, the ability to operate in high-pressure situations and to successfully multi-task is essential.

The role also requires periodic local travel to support Kirkland personnel, clients and off-site meetings and events. Assisting with remote trial setups and supporting remote users is also required. Occasional travel to other Kirkland office may be required.

The successful candidate will demonstrate expertise in providing prompt, professional and courteous services. Excellent oral and written communication skills, strong interpersonal and customer service skills, and ability to follow established processes are essential. Ability to collaborate with and leverage firm-wide resources to resolve technology issues is essential.

This role also requires knowledge of audio visual technology, the ability to assist end users with the set- up of virtual meetings, and handling audio-visual requirements in conference rooms.

This role requires periodic participation in firm-wide maintenance window activities, usually held on Saturdays. Ability to work overtime, as required, is necessary.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

• Excellent judgment in assessing user issues and ability to determine fastest route to resolution.
• Proficiency in Windows 11 OS and core application suite, including M365, Microsoft Suite and various Kirkland applications.
• Intermediate knowledge of remote computing and Citrix experience.
• Intermediate PC troubleshooting skills and ability to assist other team members, local or remote, in troubleshooting and issues resolution.
• Intermediate knowledge of iOS setup and troubleshooting.
• Knowledge of networks, including WiFi.
• Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
• Proven record of working in a distributed team environment. Strong “team first” mentality to collaborate on difficult technology issues.
• Documents new findings/solutions and processes.
• Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
• Understands and follows ticket ownership guidelines and system usage.
• Solid ability to research information through internal and external sources.
• Adheres to written procedures, checklists and all quality control associated with project rollouts.
• Available on-call and to work overtime as needed.
• Ability to set up and troubleshoot video and audio in conference rooms.
• Set up and support Zoom, WebEx, and MS Teams meetings as required.
• Set up presentation equipment in local conference rooms or offices including LCD projectors, screens, and other conference technology as needed.
  
  

Qualifications & Requirements

Education, Work Experience, Skills

• Computer science degree or technical certification required.
• Minimum of 4 to 6 years’ experience in a professional services environment, law firm experience preferable.
• Audio visual experience required.
• A+ and/or Microsoft certification desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills and ability to be process-oriented yet flexible.
  
  

Technologies/Software

Core Technology Requirements

• Desktop computing environment and troubleshooting techniques for hardware and software issues.
• Ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
• Knowledge of Exchange and Exchange Online.
• Familiarity with job ticketing systems, especially Service Now.
  
  

Current K&E Technologies

• Microsoft Windows
• Microsoft Office Suite
• Microsoft Teams
• Microsoft OneDrive
• iManage DeskSite and FileSite
• iOS for iPhones, iPads
• Citrix /VPN
• Mobile Management applications - InTune
• Polycom and Cisco Video Conference Systems
• InTapp Time
• Zoom and WebEx
• MFA
• Service Now - Ticket Management System
• HP, Lenovo, MacBook laptops and desktops
• Printer administration and troubleshooting using PrinterLogic
  
  

How To Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

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