We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key Responsibilities/ Accountabilities:

• Support the coordination of supplier governance forums including engagement with key committees and Business owners, assisting in data collection, and preparation of forum packs and drafting minutes of meetings.
• Track and escalate issues, maintaining a calendar of oversight activities.
• Consolidate service metrics with subject matter expert and identify trends for further analysis.
• Build and maintain Power BI dashboards to support data-driven governance.
• Support in risk management activities such as control reviews, due diligence, and assurance activities.
• Manage supplier documentation and escalate exceptions to subject matter expert or centre of excellence.
• Support the central contact for supplier governance and reporting queries.
• Maintain and monitor Key Performance Indicator, Service Level Agreement, and performance measures.
• Support in supplier compliance with internal policies and attestations.
• Support and maintain supplier exit plans to support continuity and risk mitigation.
• Help with key insights trend analysis to facilitate the preparation of management information.
• Resolve queries/requests received in group mail box and ensure closure within stipulated time period.

Key Stakeholder Management

Internal

• Wider 3rd Party Oversight Team
• Teams within Investment Operations
• Supplier Risk Management Team

External

• Third Party Suppliers

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

• Strong analytical mindset with keen attention to detail and initiative-taking in problem-solving.
• Proficient in Power BI, Power Automate, Excel and data analysis.
• Good communication skills, clear and confident in both written and verbal communication across all levels of the business.
• Well organised and having structured approach.
• Ability to manage multiple competing priorities.
• Self-driven, and eager to learn and contribute to the team’s success..
• Good time management, prioritisation, and organisational skills to manage multiple workstreams efficiently.
• Adaptable and flexible in a dynamic environment.
• Works well independently and as part of a team, fostering a positive and cooperative work culture.
• Embraces change with a growth mindset and a commitment to continuous learning.

Experience:

• 2–4 years in financial services with exposure to third-party risk oversight, vendor management, and governance.
• Good in supplier performance evaluation, reporting, and issue resolution.
• Proficient in vendor risk platforms (e.g., Prevalent) and automation tools (e.g., Power Automate, Power BI).
• Good understanding of asset management operations and third-party regulatory frameworks.
• Effective in managing stakeholder queries and collaborating across teams.
• Good process improvement mindset and background in operational risk.
• Familiar with complex fund structures and third-party regulatory frameworks.

Educational Qualification:

• Graduate in any discipline.
• Any Certification like Power BI, Data Analytics will be a plus.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.