We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Deliver Stories: Ensure timely delivery of user stories and other project deliverables within agreed timelines.

• Business Case Development: Support the creation of business cases and associated operating models for projects, ensuring alignment with strategic goals.

• Benefits Realisation: Assist Lead Business Analyst and include the Project/Programme Manager in defining benefits and managing their realisation throughout the project lifecycle.

• Requirements Gathering: Produce detailed requirements (including epics and user stories) through interviews, analysis, workshops, prototyping, data analysis, and workflow analysis.

• Information Evaluation: Critically evaluate information gathered from multiple sources to ensure accuracy and relevance.

• Stakeholder Communication: Proactively communicate and collaborate with internal and external stakeholders to understand information needs, functional requirements, existing capabilities, and feasibility.

• Independent Work: Act as a self-starter, working independently and with users to define concepts under the direction of the Project/Programme/Change Manager.

• Analytical Skills: Leverage strong analytical skills to interpret customer business needs and translate them into operational requirements.

• Problem Solving: Demonstrate problem solving skills when presenting design/solution options.

• Business As Usual: Have awareness of the business outcome and how that is going to be implemented and landed successfully in BAU, thereby ensuring existing working functionalities are not impacted.

• Technical Vision: Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

• Specification Compliance: Ensure technology builds or business processes meet specifications and participate in test preparation and execution.

• Operational Readiness: Work with business teams to facilitate operational readiness and ensure smooth transitions.

• Solution Validation: Ensure the overall solution meets agreed objectives and expectations set by the project and programme.

• Test Planning Alignment: Align test planning with the Test Manager and Project Manager to ensure comprehensive test coverage.

• Training Documentation: Take responsibility for preparing training documentation and conducting training sessions as needed.
  
  Front Office Technology Specific Responsibilities
  

• Portfolio Management Systems: Support and enhance portfolio management systems to ensure they meet the needs of portfolio managers and analysts.

• Market Data Integration: Integrate and manage market data feeds, ensuring the accuracy and timeliness of data used in investment decisions.

• Risk Management Tools: Develop and maintain tools for real-time risk management, ensuring that portfolio managers have the necessary information to manage risk effectively

• Order Management Systems (OMS): Support and enhance OMS to ensure efficient order execution, compliance with regulatory requirements, and alignment with investment strategies.
  

Knowledge & Skills (Key):

• Stakeholder Engagement: Ability to effectively engage both business and technology stakeholders, ensuring clear communication and alignment.

• Requirements Definition: Proven ability to drive the business and technical requirements definition across large, complex projects.

• Facilitation Skills: Strong facilitation skills to elicit information from key stakeholders internally and externally through workshops, interviews, and meetings.

• Industry Experience: Minimum of 2 years of experience within the Front Office of an Asset Management organization.

• Portfolio Management Processes: Familiarity with portfolio management processes within an Asset Management organization, regardless of asset class.

• Technology Exposure: Exposure to Aladdin or similar portfolio management systems is beneficial but not mandatory.

• Interest in Technology: A keen interest in technology and its application within the financial services industry.

• Interpersonal Skills: Good interpersonal and organizational skills, with the ability to build strong relationships across the organization.

• Agile Methodologies: Experience with Agile methodologies, Jira, and working with technology teams is beneficial but not mandatory.

• Data Presentation: Ability to tailor and present complex data to different stakeholders, ensuring clarity and understanding.

• Communication Skills: Confident and effective communicator (both written and verbal) across all levels of the organization.

• Business Feasibility: Well-developed understanding of business feasibility and option assessments.

• Business Analysis Tools: Good understanding of business analysis tools, techniques, and standards to drive high-quality user documentation, impact assessments, and cost-benefit analysis.

• Critical Evaluation: Ability to critically evaluate information and question the status quo to drive improvements.

• Analytical Thinking: Proven and demonstrable analytical and critical thinking skills, with the ability to think laterally and generate creative solutions.

• Benefits Realisation: Ability to support benefits realization throughout the project lifecycle.

• MS Office Proficiency: Excellent MS Office skills, particularly with MS Excel and Visio.

• Delivery Methodologies: Knowledge of Agile and/or Waterfall delivery methodologies.

• Organizational Skills: Excellent organizational and prioritization skills with a keen attention to detail and the ability to manage multiple deliverables.

• Test Strategy Support: Ability to support the test strategy to ensure alignment with project and programme outcomes.

• Training and Change Management: Support the system training and change management strategy to ensure successful adoption.

• Risk Management: Strong risk mindset to support the project manager in risk identification and mitigation proposals.
  
  Knowledge & Skills (Desirable):
  

• Asset Management Experience: Experience working in Asset Management companies.

• Tool Proficiency: Experience working with tools such as Jira and Confluence.

• Sustainability Delivery Experience: Experience in delivering projects with a focus on sustainability and environmental impact.

• A background in Regulatory Reporting Projects, especially ESG and Sustainability would be strongly considered.
  
  Education and Qualifications Necessary:
  Educational Background: Graduate in any discipline.

Experience:

• Total Experience: 9+ years of total experience with 3+ years of experience as a Business Analyst in Sustainability

• Cross-Functional Teams: Experience working in cross-functional teams.

• Continuous Improvement: Experience contributing to, and achieving, continuous improvement goals.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.