We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

1. Analysis:

• Data Analysis:
  • Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager
  • Support the development of a business case and associated operating model for a project/programme or portfolio.
  • Support the Project/Programme Manager in defining the benefits definition and associated realisation management.
  • Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework.
  • Collaborate with stakeholders to gather and document business requirements, ensuring they are clear, concise, and aligned with project objectives.
  • Work with technical and business teams to define and deliver robust solution design ensuring approval by relevant M&G architecture bodies
  • Ensure requirements are clearly linked in to test management process and alignment between testing and traceability matrix
  • Ensure all processes are clearly mapped and documented in line with M&G standards, working with mapping teams as appropriate
  • Work with the product business teams to lead operational readiness.
  • Ensure that there is a plan and that business is ready to adopt the new solution. Drive and challenge project team members on their assumptions of how they will successfully execute their plans.
  • Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements.
  • Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
  • Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model.
  • Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project.
  • Take responsibility for training documentation preparation.

2. Line Management:

• Team Leadership:

Lead and mentor a team of business analysts, providing guidance and support to ensure effective performance and professional development.

• Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components.
• Manage the scope of work delivered by the respective BAs for each team, address conflicting requirements and ensure that there is no duplication of effort
• Ensure consistent framework and templates are in place to capture, track and clearly articulate business requirements such that they can be progressed to delivery
• Put in place requirements traceability matrix across the programme ensuring there is clear line of sight of common / shared requirements
• Support the prioritization of requirements aligned to business benefit, regulatory requirements etc.
• Establish quality criteria for requirements definition and ensure assurance in place for these to be met
• Work in collaboration with Change portfolio lead to ensure tools, frameworks and processes are documented and shared to build knowledge and capability across the team

• Performance Reviews:

Conduct regular performance evaluations, provide constructive feedback, and set development goals for team members.

• Conflict Resolution:

Address and resolve any team conflicts or issues promptly to maintain a positive and productive work environment.

• Process Improvement:

Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

3. Resourcing:

• Resource Allocation:
  • Help to oversee BA resource demand and general delivery performance, working with the Programme Director / Manager to manage resource demand and allocation
  • Ensure clear process in place to manage requirement demand and work in collaboration with PM peers across the programme to ensure requirements are progressed through logical gateway approval framework

• Recruitment:
  • Participate in the recruitment process to hire suitable candidates for the business analyst team.
• Training and Development:

Ensure team members receive necessary training and development opportunities to enhance their skills and knowledge.

Experience:

• Total Experience: 15+ years of total experience. Proven experience as a Business Analyst, with at least 3 years in a leadership role.
• Cross-Functional Teams: Experience working in cross-functional teams.
• Continuous Improvement: Experience contributing to, and achieving, continuous improvement goals.
• Excellent communication and interpersonal skills. Strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in business analysis tools and methodologies.
• A background in Regulatory Reporting Projects, especially ESG and Sustainability would be strongly considered.
• Any prior SME knowledge and experience on Sustainability or Regulatory Reporting from a BAU role would also be viewed favourably

Preferred Skills:

• Experience with Agile and Scrum methodologies.
• Certification in Business Analysis (CBAP, PMI-PBA) is a plus.
• Sustainability Delivery Experience: Experience in delivering projects with a focus on sustainability and environmental impact.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.