We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We are looking for an experienced Tagetik Application SME, with extensive and proven experience on Power BI to join our Corporate Finance Technology (CFT) team.

This role is responsible for providing first-line functional support for Group Consolidation and Solvency II reporting (incl. Power BI suite of reports) modules in Tagetik, managing stakeholder expectations.

There will be a requirement to provide user maintenance support for couple of other finance applications, i.e. Atticus & Orbitax – so knowledge of ITIL principles is mandatory.

The ideal candidate will possess strong domain knowledge, excellent problem-solving skills, and the ability to coordinate support operations effectively.

As a manager, your responsibilities will include:

Functional Support & Issue Resolution

• Triaging and resolution of issues with Power BI datasets, performance issues and maintain existing semantic models in Tagetik.
• Provide user maintenance support for small financial applications i.e. Atticus and Orbitax.
• Provide support across Tagetik Consolidation and PPS SII solution tools as part of the BAU (Business As Usual) support team.
• Troubleshoot complex issues raised by users during key reporting cycles.
• Analyse and resolve ServiceNow tickets, adhering to SLAs.
• Coordinate amongst teams (networks / security / workplace etc.) to resolve issues not pointing towards SaaS application, but M&G’s policies.
• Support version upgrades and participate actively in service reviews with vendor.
• Keeping yourself up-to date with SaaS product community to be aware of latest events, releases, fixes etc.

Business Engagement and Change Process

• Impact assess Power BI suite of reports and make necessary amendments which may include changes in upstream systems.
• Support the end user training sessions on latest processes and functions.
• Regular reviews and updates to the application documentation following minor / major enhancements.
• Promote awareness of controls principles in daily operations of the team.
• Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.
• Actively work on JIRA stories, identify the pain points and come up with initiatives that would result in quantifiable business benefits.
• Translate complex reporting requirements into system builds and configurations.
• Assist in the end-to-end implementation of change requests and release cycles for application.

Stakeholder Management

• Act as a primary point of contact for business users regarding application queries and issues.
• Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.
• Participate in change management discussions and impact assessments across downstream systems, for new business requirements.
• Coordinate among various teams to facilitate BAU resolution of issues for Atticus and Orbitax.

Team Player & Supervision

• Support team members, ensuring balanced workloads and timely resolution of support tickets.
• Monitor team performance against SLAs and drive continuous improvement in support processes.

This role offers a unique opportunity to lead a high-performing support team, work on mission-critical financial systems, and engage with stakeholders across the enterprise. If you are passionate about Group Consolidation and Power BI dashboards, enjoy solving complex functional challenges, and thrive in a challenging role, we invite you to be part of our transformation journey.

Key Stakeholder Management

Internal

• UK & India Finance Accounting
• Corporate Functions technology
• IDAM / Networks / Security, as applicable

External

• Software Suppliers
• External Consultants

Knowledge, Skills, Experience & Educational Qualification

Required Years of Experience

• 5 to 8 years with minimum 3 years of relevant experience.

Required Technical Skills

• Expertise in Power BI: Minimum 3+ years of hands-on experience in creating Power BI reports, DAX queries, maintaining existing reports / semantic models and triaging of connection & performance related problems.
• Domain Exposure: Background in captive organizations within the banking, insurance, or financial services sectors.

Supporting Skills

• Functional Expertise in Consolidation: Understanding of Group Consolidation and Regulatory Reporting of any other Group consolidation and Reporting tool.
• Shell Scripting: Understanding Azure DevOps and coding knowledge of shell scripts will be an added advantage.
• Team player: Proven experience in working with teams, including task allocation and undertaking.
• Stakeholder Communication: Strong interpersonal and communication skills for effective collaboration with cross-functional stakeholders.

Educational Qualifications

• Bachelor’s Degree: In any discipline, preferably in Finance or IT.
• Postgraduate Qualification (Optional): Master’s degree (MBA, M.Com, or equivalent) with a specialization in Finance, Accounting, or Information Technology.

Professional Certifications:

• Microsoft Power BI certifications – PL300 or any other equivalent.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.