Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Project Manager - M&G Life

The Project Manager plays a critical role in delivering change across Customer Service and the wider Life business, ensuring all projects and business events are delivered safely, effectively and in alignment with M&G’s strategic objectives.

You will be responsible for shaping, planning, and driving delivery from initiation through to benefits realisation, ensuring change is controlled, customer‑focused and aligned to M&G’s governance and Change Handbook methodologies. Working collaboratively across operational teams, technology, external partners, and senior stakeholders, you will ensure that outcomes are clearly defined, risks are well‑managed, and that change is implemented in a way that improves customer experience, strengthens the control environment, and reduces operational risk.

This role requires strong delivery discipline, excellent stakeholder engagement, proactive risk management and the ability to navigate complex, multi‑party delivery environments to achieve measurable business outcomes.

Key Responsibilities for this role:

• Work collaboratively and take personal accountability for maintaining and enhancing the business and change controls within your assigned projects, supporting improvements to the overall control environment, customer outcomes, and the reduction of M&G’s operational risk.
• Take end‑to‑end responsibility for the delivery of projects or linked business events, ensuring clear agreement on required outcomes and realisation of benefits as defined in the business case or supporting documentation (e.g., increased FTE efficiency, improved CSAT, reduced complaints).
• Shape the project or business event to drive optimum delivery of outcomes — including planning at the appropriate level of detail, sequencing and structuring workstreams, and ensuring alignment to the underlying business need.
• Establish and co‑ordinate change activities across Customer Service, including the engagement, monitoring and integration of all third‑party deliveries and dependencies.
• Act as the point of escalation and support, ensuring timely resolution of significant risks, issues, and blockers that threaten delivery or target timelines.
• Ensure alignment to the M&G plc Change Handbook, applying required methodologies, governance, lifecycle standards and quality expectations consistently.
• Monitor and review all aspects of project delivery and economics, including production of deliverables, cost management, staffing requirements, resource allocation, and overall financial and operational performance.
• Ensure effective communication, governance, quality assurance and monitoring, supported by clear reporting, transparent decision‑making and full traceability of progress, changes, and risks.
• Articulate, manage, and reduce overall risk exposure, driving a shared understanding across stakeholders and enabling appropriate trade‑offs to strengthen delivery confidence and meet agreed timelines.
• Proactively engage and manage stakeholders, ensuring direction, scope, priorities, and progress are understood, aligned, and communicated throughout the lifecycle of the project.

Key Knowledge, Skills & Experience:

Must Have

• Solid expertise in project methodologies, planning processes and change‑management techniques, with the ability to apply them appropriately across different delivery contexts.
• Strong understanding of risk‑management principles, with the capability to identify, assess, manage, and control risks and their impacts throughout the project lifecycle.
• Experience working in fast‑paced, agile and flexible environments, adapting delivery approaches to support evolving business needs.
• Proven experience working within and managing cross‑functional teams, including external partners, to ensure coordinated and successful delivery.
• Experience of project monitoring and reporting, producing clear, accurate and timely updates for stakeholders and governance forums.
• Demonstrated experience delivering successfully through a full waterfall project lifecycle, from initiation to close.
• Experience managing multi‑disciplined teams and complex delivery structures, ensuring alignment, clarity of roles and effective coordination.
• Strong stakeholder‑management experience, working across multiple business areas and engaging at varying levels of complexity and seniority.
• Experience of project governance, producing high‑quality documentation and evidence to meet internal standards, controls, and regulatory expectations.

Highly Desirable

• Working knowledge of life and pensions products, markets, and competitors, and how they influence change delivery.
• Working knowledge of financial‑services regulation and legislative frameworks, with an understanding of how these drive or shape change.
• Understanding of Policy Administration Systems, Contact Centre CRM platforms, and emerging technologies (e.g. RPA, AI use cases) to support meaningful and informed discussions with key business stakeholders.

Job Level: Experienced Colleague

Recruiter: Sarah Mathers

Closing Date: 11 January 2026

Location: Stirling or Edinburgh

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com