We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Risk Framework

• Support to establish and maintain the regional Risk governance Framework for M&G Global Services, completing a range of enterprise-wide risk management and compliance requirements
• Act as the second line of defence, providing independent oversight of risk management and compliance activities.
• Oversight of risk appetite and tolerance levels and adherence across GCC operations.

Risk Identification & Assessment

• Lead periodic risk assessments across the Corporate functions.
• Support the emerging risks specific to the India GCC landscape (e.g., geopolitical, regulatory, talent-related).
• Facilitate risk workshops and scenario planning exercises with business units including Change & Transformation initiatives, third-party risks
• Provide oversight on Operational Resilience including business continuity planning, crisis management and resilience testing.

Risk Monitoring & Reporting

• Develop and maintain risk dashboards and key risk indicators (KRIs).
• Provide papers for the M&G Global Risk Forum and plc, PAC & MGG Risk committees/Boards
• Support the timely escalation of material risks, events and non-compliances

Regulatory & Compliance Risk Management

• Monitor compliance with local laws and regulations (e.g., Companies Act, DPDP Act).
• Support assurance on status of compliance with local regulations within M&G Global Services
• Keep informed of status of compliance with Group compliance requirements of the Business Functions
• Support investigation of fraud investigations aligned with the Group Fraud Investigation team

Stakeholder Engagement & Advisory

• Serve as a trusted advisor to GCC leadership, providing risk insights and challenge.
• Collaborate with first line functions (e.g., Finance, Operations, Technology, HR) to embed risk culture.
• Liaise with global Risk and Compliance teams to ensure consistency in risk practices and reporting.

Risk Culture

• Promote a strong risk culture through training, awareness, and stakeholder engagement.
• Drive continuous improvement in risk processes and tools.

• Foster a collaborative and inclusive team culture aligned with global values.

• Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours
• Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance actions
• Develop strong working relationships with Business stakeholders and Staff at functional levels to ensure efficient clearance of issues, influencing a positive risk and compliance culture
• Work with colleagues across locations within the Risk and Compliance function and the wider business to ensure that M&G Plc operates within an effective risk management and compliance framework
• Contribute to the continuous improvement of methodology across Risk & Compliance and work flexibly in support of the wider Risk & Compliance agenda, benchmarked against industry best practise

Qualification & Certifications

• Graduate/Post-graduate/MBA with at least 7 years (or more) of risk experience in Global Capability Centre, Consulting firm, with experience in Enterprise Risk, Operational Risk, Assurance, Internal Audit in BFSI
• Relevant professional qualification (e.g. IRM Diploma in Risk Mgt, CISI Operational Risk, ACA, IRM (desirable))
• Strong knowledge of insurance and investment products, competitors, systems
• Strong understanding of regulatory, compliance and legislative environments and regulated marketplace and position of M&G within that market
• A strong sense of ethics, sound business judgment and the desire to be a business-orientated problem solver
• Strong understanding of external business standards, sharing best practice and implementing interventions where required

Experience / Knowledge / Skills required

• Strong delivery and partnership / stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business
• Experience of liaising, influencing and negotiating effectively with all internal and external parties
• Strong work ethic with the highest levels of professionalism, commitment and integrity
• Pragmatic without compromising functional goals and professional requirements
• Strong knowledge of industry best practice, good networks/links with external bodies and individuals
• Excellent organisational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines while delivering high quality results
• Excellent report writing, written and oral communication skills
• Ability to manage conflicting objectives and work to pressured deadlines
• Demonstrated ability to operate remotely, in a diverse and multi-cultural environment.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.