We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Design, implement, and maintain the following: Avaya enterprise voice platforms, Microsoft M365 environment, Atlassian cloud environment, Email gateways, Email journaling, Secure email platform, online Fax service.

Develop and maintain PowerShell scripts to automate configuration and management tasks.

Monitor and troubleshoot application issues, ensuring minimal disruption to end users.

Collaborate with security, infrastructure, and service desk teams to align EUC strategies with organisational goals.

Maintain compliance with corporate policies and industry standards.

Provide technical guidance and documentation for Collaboration and Voice processes and solutions.

Liaise with vendor technical support teams and collaborate on issue resolution.

· Participate in technology related projects aligning to your portfolio.

• Torch bearer for the team – being a SME or go to person for multiple products/projects. Validate and challenge planned technical changes and maintain the high standard for their delivery. Embrace new technology changes.
• Can develop solutions with little instructions, should be able to troubleshoot in case of adverse incident and should be able to dissect complex problems.
• Should be able to Mentor the team members, proactively drive knowledge sharing and encourage collaboration.
• Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.
• Should be able to manage team of technical engineers and lead at all levels.
• Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.
• Understand the risk and controls around the platforms.
• Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
• Collaborate with peers across various levels for experiential learnings.
• Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.

Should be able to manage team of technical engineers and lead at all levels.

Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.

Understand the risk and controls around the platforms.

Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.

Collaborate with peers across various levels for experiential learnings.

Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.