We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

Primary Responsibilities (including but not limited to):

Private Market Operations Oversight

• Work with counterparties, agents, and trading desks to prepare, review, and document syndicated loan trades and private debt transactions executed by Private Markets.
• Calculate and agree on settlement amounts payable between buyer, seller, or borrower.
• Ensure timely and accurate trade settlement and confirmation in line with market standards.
• Monitor and respond on behalf of Leveraged Finance to all private corporate actions related to syndicated loans.
• Assist Private Markets with Fund and Borrower KYC, ensuring compliance with internal and external requirements.
• Oversee and execute lifecycle activities across private market assets, from initial setup to final maturity.
• Activities include: System setup and data enrichment, Settlement, funding, and payment processing, Stock/cash and data reconciliations across operating models.
• Ensure accurate reporting for custodians and stakeholders.
• Provide administration, reporting, and asset transition support for Prudential Life & Annuity non-linked funds and various M&G/Pru unitised fund ranges.
• Maintain accurate records and ensure timely delivery of reports to internal and external stakeholders.
• Act as an operational liaison for Equities & Fixed Income Front Office, ensuring: All public meetings are cascaded and communicated, Voting decisions and actions are completed before deadlines.
• Manage proxy voting processes, including maintaining and renewing market POAs to prevent vote rejections.
• Handle class action lifecycle management, ensuring impacted funds receive due proceeds.

Fund Launch & Project Support

• Ensure AAO, PCA, and Portfolio Services are operationally ready for all fund launches.
• Provide support for side-of-desk projects and ad-hoc initiatives as required.

Operational Risk and Governance

• Establish and maintain robust controls and governance frameworks across private market operations.
• Monitor operational risks and implement mitigation strategies in line with industry best practices.
• Lead service reviews and performance assessments of third-party providers.

Stakeholder Engagement

• Act as the key liaison between investment teams, legal, compliance, finance, and external service providers.
• Provide strategic insights and operational updates to senior management and governance committees.
• Partner with global teams to ensure alignment on operational standards and best practices.

Leadership

• Drive continuous improvement through automation, digital tools, and process optimization.
• Lead and mentor a team of private market operations professionals, fostering a high-performance culture.
• Support talent development and succession planning within the operations function.
• Represent private market operations in cross-functional forums and strategic initiatives.
• Drive continuous improvement across teams through automation, digital adoption, and workflow optimization.
• Lead and mentor a team of private market professionals, fostering a culture of accountability, innovation, and performance.
• Provide inspiring leadership ensuring appropriate people development and people management framework is in place to enable staff to perform to the best of their abilities.

Competence / Knowledge / Skills required

Education and experience Requirements:

• Bachelor’s degree in Finance, Economics, or related field.
• 15+ years of experience (10+ years in leadership capacity) in asset management, including strategic planning and large-scale project delivery
• Strong understanding of private markets, syndicated loans, and private debt instruments.
• Knowledge of trade lifecycle management, private market settlement processes, and corporate actions.
• Familiarity with KYC/AML requirements for funds and borrowers.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of custody, fund administration, and regulatory frameworks is desirable.
• Proven track record in managing global fund operations and transitioning work across onshore/offshore locations.
• Proficiency in Excel (advanced) and exposure to AI-driven reporting tools (desirable).
• Demonstrated ability to lead cross-functional teams and drive transformation initiatives.
• Excellent communication, presentation, and stakeholder management skills in matrixed environments.
• Strong analytical, financial, and change management capabilities.
• Ability to mentor talent and build a leadership pipeline.
• Willingness to travel globally as required.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.