We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Process Management:

• Set up assumptions and input data on the PALM model and run automated tools on RAFM.
• Execute model runs and deliver outputs in the format specified in the user request form.
• Ensure timely coordination across teams and maintain process continuity.
• Update and maintain the Integrated Control Framework.
• Ensure controlled delivery of BAU reporting requirements.
• Maintain audit trails and version control for spreadsheet controls.
• Act as second line of support in manager’s absence.

• Technical and Risk Management:

• Assist in routing technical queries appropriately and support resolution.
• Perform and support Operational Acceptance Testing (OAT) as per scope.
• Support in Coordinating responses to queries from internal and external risk stakeholders.

• Stakeholder and Communication Management:

• Support communication with requestor teams to track expectations and requests.
• Support stakeholder interactions for prioritisation and timely delivery.

• People Management:
• Conduct performance reviews for DRs, if any.
• Manage other administrative responsibilities.

• Process Development Support:

• Work on tool development and testing activities.
• Assist in drafting business requirements and review early-stage outputs.

Additional Responsibilities :

Problem Solving:

• Ability to confidently express own viewpoint and to clearly and simply communicate issues within their team
• Ability to develop clear, workable plans for self; monitor progress; ensure deadlines and commitments are met
• Maintain and develop knowledge of technical requirements of job together with the framework in which M&G India operates

Accountability

• Liaise with development, business and systems support teams
• Ability to plan and prioritise own workload
• Ability to deliver on multiple tasks to demanding timescales
• Communicate effectively with others, develop positive networks and working relationships
• Flexible approach to responsibilities, working hours, and willing to travel if required

Key Stakeholder Management

Internal : M&G India Team manager, UK Team manager, Other senior stakeholders

External : Accenture/IT

Knowledge & Skills (Must Have) :

• Strong numerical and spreadsheet (Excel) skills
• Confidence & excellent communication – written and verbal
• Track record of being a fast learner
• Resourceful in finding solutions and identifying sources of help and information
• Strong problem-solving skills
• Some level of understanding of the financial dynamics of our business and how key factors influence the various financial measures
• Good team player – the execution stage is crucial to the success of the delivery and it is essential to be able to contribute fully to the team effort

Experience:

• 3 - 6 years’ of relevant work experience or relevant experience in BFSI.

Educational Qualification:

• A numerical based degree or Post Graduate qualification
• Some technical understanding of various tools and techniques used eg: Excel, Visual Basic, Python, power BI and/or other relevant Actuarial applications (good to have)

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.