We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Knowledge, Skills, Experience & Educational Qualification

We are looking for a skilled and experienced NetApp Storage Administrator (L2/L3) to join our Cloud Infrastructure team. The ideal candidate will have strong hands-on experience in NetApp Cluster Mode (ONTAP) and enterprise SAN/NAS environments, with a focus on NetApp CVO (Cloud Volumes ONTAP) in Azure.

Key Responsibilities

Provide L2/L3-level support for NetApp CVO and related technologies.

Manage NetApp systems including Storage Virtual Machines (SVMs), volumes, aggregates, and snapshots.

Implement advanced CIFS/NFS solutions, including protocol optimization, access control, replication, and performance tuning.

Perform daily operational tasks such as monitoring, troubleshooting, and maintenance of storage environments.

Lead and resolve complex incidents, changes, and problems within defined SLAs.

Administer and implement SnapMirror and replication solutions.

Conduct proactive health checks, monitor system health, and coordinate with vendors for hardware/software issues.

Participate in critical incident calls, operational reviews, and catch-up meetings.

Analyse and remediate recurring issues through ticket analysis and automation initiatives.

Generate performance and capacity reports, and fine-tune systems to address performance bottlenecks.

Collaborate with internal teams and third-party vendors for end-to-end issue resolution.

Provide on-call support as part of a rotational schedule.

Required Skills & Experience

Must Have:

6+ years of hands-on experience in enterprise storage administration.

Expert-level knowledge in NetApp Cluster Mode (ONTAP).

Strong understanding of SAN/NAS protocols including FC, iSCSI, NFS, and CIFS.

Experience in storage replication technologies.

Skilled in capacity planning, performance tuning, and scale-out storage architecture.

Familiarity with ITIL practices for incident, change, and problem management.

Strong verbal and written communication skills in English.

Proven ability to collaborate with infrastructure, application, and vendor teams.

Desirable:

Experience with NetApp CVO, Azure NetApp Files, or Azure Files.

Hands-on experience in any cloud environment.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Graduate/Masters in any discipline
• Min 6+ years of MS Storage experience
• Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

.........................................…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.