We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Manager or Expert:

• For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders
• For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise
• Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk
• Manages conflicts that may impact delivery
• Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
• Identifies and anticipates need for changes to continuously improve quality and efficiency of output
• Manages resources and risks using expert judgment, know-how and experience

Key responsibilities for this role:

• Monitor and evaluate the performance of the PMO service, identify and implement effective improvement actions where required
• Manage the work of PSOs, allocate it, set priorities, receive the progress updates, act as escalation point, review and take accountability for the outputs
• Develop the practices and capabilities of the PMO designing and delivering capability development events and activities, leading a significant cross portfolio PMO improvement outcome, eg cross-portfolio dependencies
• Provide financial reporting to programme and portfolio steercos, including actuals, forecasts, budgets and variances with narrative explanation of variance
• Provide guidance or recommendations on the practical application of the project change standards, identify and track any remediation necessary.
• Work together with programme and project managers to develop governance structures such as steering committees, working groups, design forums with clear terms of reference, integrating with organisational governance
• Be a champion for the ServiceNow project management tool and drive its use in the programme
• Design and implement a regular reporting mechanism for projects and the programme, delivering information appropriate to the needs of relevant governance forums.
• Investigate anomalies in project reporting and raise suggested areas for improvement or further scrutiny from programme manager
• Guides and assists PMs and PgMs in application of planning standards and guidelines, such as baselining, tolerances, milestone levels, planning stage checklist, plan approval arrangements.
• Review project and programme resource plans and draw attention to risks and omissions.
• Maintain effective relationships with programme and project managers, key business stakeholders and sponsors and where required 3rd parties

Key Skills and Competencies:

• Leadership abilities to motivate, develop and manage a team of PSOs
• Advanced understanding of typical project management controls and techniques to assure their application
• Ability to design an appropriate governance and reporting framework
• Ability to configure and use a project management system such as ServiceNow
• Strong communication skills verbally and in writing so that the key message is understood
• Strong relationship-building skills in order to support and constructively challenge others based on reason and value rather than direct authority
• Ability to summarise and explain costs and variances, relating this to project activities
• Analytical skills to examine accounts, documents and logs to identify discrepancies and omissions probing and deconstructing what you read and getting beneath face value to draw appropriate conclusions
• Analysis of cross programme dependencies
• Resource smoothing and utilisation reporting

Experience

• Experience of managing a team of PMO analysts
• Experience of building a PMO function or service
• Executive level narrative and numerical reporting of multiple projects and programmes costing tens to hundreds of millions.
• Applying and tailoring multiple formal project methodologies to projects of varying size and complexity
• Operated in an environment with formal programme governance

Experience of using an enterprise project management tool such as ServiceNow

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.