We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.

• Design, build, and maintain ServiceNow reports, dashboards, and performance analytics indicators to support operational, managerial, and executive decision-making.

• Develop interactive dashboards, data visualizations, and real-time scorecards aligned with ITSM/ITIL processes such as Incident, Problem, Change, CMDB, and Service Request.

• Partner with process owners and business stakeholders to translate reporting requirements into scalable ServiceNow analytics solutions.

• Drive continuous improvement by identifying opportunities to automate metrics, enhance visualization, or introduce new analytics capabilities in ServiceNow.

• Optimize report performance by ensuring efficient query logic, scheduled report management, and data accuracy.

• Configure and maintain Performance Analytics (PA) elements, including data collectors, breakdowns, automated jobs, and time-series KPIs.

• Ensure data integrity and governance by validating data sources, ensuring correct table relationships, and maintaining reporting standards.

• Troubleshoot issues related to reporting, metrics accuracy, dashboard rendering, and PA widget performance.

•Produce documentation, report catalogs, dashboard inventories, and best-practice guidelines for analytics usage across the organization.

• Drive continuous improvement by identifying opportunities to automate metrics, enhance visualization, or introduce new analytics capabilities in ServiceNow.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.