About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role and Responsibilities

ITSM Control Assessment Leadership
Lead the planning, coordination, and execution of ITSM control assessments across a defined scope of Incident, Change, and Problem Management processes, ensuring alignment with applicable policies and standards.

Control Design and Effectiveness Evaluation
Identify control gaps, execution weaknesses, and process deviations, and clearly articulate root causes and associated risk impacts. Validate that controls are:

• Properly defined and documented

• Consistently executed

• Supported by complete, accurate, and appropriate evidence

Control Assessment Documentation
Ensure control assessment outputs and supporting artifacts are accurately documented and maintained within ServiceNow / Integrated Risk Management tooling, in accordance with established requirements.

Issue Identification and Risk Treatment Support
Support the identification, documentation, and escalation of control issues arising from assessments, including coordination of issue creation where applicable. Advise control owners on appropriate risk treatment options (remediation, acceptance, or escalation), in alignment with Technology Risk standards. Stakeholder Engagement and Coordination
Participate in working groups and governance forums related to control effectiveness, RCSA readiness, and ITSM risk management. Provide clear, concise, and timely communication on assessment status, risks, and outcomes to senior stakeholders.

Continuous Improvement and Standardization
Identify themes, trends, and systemic issues across ITSM control assessments and recommend enhancements to processes, controls, testing approaches, and assessment methodologies. Support readiness for future assessments, audits, and regulatory reviews through consistent execution and documentation practices.

Industry Awareness
Maintain awareness of emerging industry standards and best practices relevant to ITSM controls and risk management.

Knowledge and Experience

Bachelor’s degree in computer science or a related discipline, with typically 10+ years of experience in technology risk, security, or control environments (or an equivalent combination of education and experience).

Recognized technical expert with deep knowledge in area(s) of expertise and strong working knowledge across related domains.

Demonstrated analytical capability, sound judgment, and strong consultative and communication skills.

Ability to work effectively with clients, IT leadership, staff, vendors, and consultants.

Preferred certifications: ITIL Foundation. CISA, CISSP, or CRISC

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.