About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role / Department

The Senior Consultant role operates within a dedicated Dealing Team in the Transfer Agency Department. The role is recognised as a senior technical and operational authority, acting as a subject matter expert (SME) and key inter‑team and inter‑departmental collaborator.

Reporting to a Dealing Manager, the Senior Consultant provides leadership without formal line‑manager accountability, representing the needs of the team, the client, and the wider business. The role has significant responsibility for oversight, control, risk management, and delivery assurance, and plays a critical role in supporting both business‑as‑usual operations and change initiatives.

The Transfer Agency Department provides fund administration services to multiple Fund Management companies, delivering the full range of shareholder servicing functions including Dealing, Registration, Finance, and the Investor Services Centre.

The key responsibilities of the role include:

• Act as a recognised subject matter expert for Transfer Agency Dealing processes and platforms.

• Coordinate system and process testing, procedural updates, and training delivery for impacted teams.

• Provide expert support to teams to resolve complex issues and ensure stability.

• Maintain oversight of operational controls, ensuring procedures remain current, effective, and compliant with regulatory and internal policy requirements.

• Lead control reviews and support the implementation of enhanced controls where required.

• Ensure keystroke and operational procedures are accurate, approved, and consistently applied.

• Act as an escalation point for high‑risk or complex issues requiring senior technical judgment.

• Provide day‑to‑day oversight of processing quality and timeliness across Transfer Agency Dealing locations.

• Monitor dashboards, deliverables, and reporting outputs to ensure commitments are met within agreed timeframes.

• Support KPI delivery and loss minimisation through proactive oversight and issue resolution.

• Prepare and review management information, including monthly widgets and dealing statistics, for senior stakeholders.

• Participate in weekly oversight calls with offshore and back‑office locations, ensuring challenges are documented, tracked, and resolved.

• Represent the Dealing function in operational, inter‑departmental, and client‑facing forums.

• Liaise with clients on service delivery matters and Service Level Agreements, escalating risks or issues where appropriate.

• Maintain strong working relationships with internal stakeholders to support effective end‑to‑end service delivery.

• Provide functional leadership and coaching to team members, supporting skill development and operational excellence.

• Support the Manager in setting team objectives and embedding a strong performance culture.

• Promote open communication, knowledge sharing, and active cross‑training within the team.

• Participate in recruitment activities and support structured, well‑documented onboarding for new team members.

• Ensure mandatory training requirements are completed within required timelines.

Skills / Qualifications

• Significant Transfer Agency or Fund Administration experience, with strong technical knowledge of Dealing operations.

• Proven ability to act as a senior subject matter expert, providing authoritative guidance and appropriately escalating or influencing decisions across teams and stakeholders.

• Strong understanding of regulatory requirements and operational risk management.

• Experience supporting or leading teams in a senior, non‑managerial capacity.

• Client‑facing experience with the ability to represent the function professionally and credibly.

• Strong planning, organisational, analytical, and problem‑solving skills.

• Ability to manage multiple priorities in a fast‑paced environment with a flexible approach to work.

• High level of accuracy and attention to detail.

• Strong PC skills, particularly Microsoft Word and Excel, with the ability to quickly learn new systems.

• Excellent written and verbal communication skills.

• Ability to work independently, exercise sound judgment, and resolve complex operational issues.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.