About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Associate Banking Advisor

This is a client-facing, individual contributor role responsible for delivering high-quality service and operational support to commercial banking clients. The role works closely with a small, collaborative team of Banking Relationship Managers, Portfolio Banking Advisors, and internal partners to manage client relationships, respond to service needs, and support credit and account administration activities.

Key Responsibilities

• Serve as a primary point of contact for clients, responding promptly and professionally to inbound calls and emails related to account servicing, transactions, documentation requests, and loan activity.
• Support Portfolio Banking Advisors and Banking Relationship Advisors with the day-to-day management of client portfolios, including account administration, client communications, and preparation for client meetings and presentations.
• Collaborate closely with a core group of team members to execute client servicing activities efficiently and consistently across relationships.
• Manage a portfolio of clients, as appropriate, and prepare credit requests and presentations for review by the Group Credit Committee.
• Coordinate daily client transaction activity in partnership with Account Managers and Client Service Support Teams including account openings, overdrafts, fees, payments, exception clearing, and borrowing activity.
• Resolve client inquiries by identifying the underlying need, gathering required information, and coordinating with internal and external partners to execute solutions.
• Obtain and maintain documentation required for credit underwriting, monitoring, and credit file maintenance; ensure system records are accurate and current.
• Develop and coordinate client servicing action plans, ensuring timely execution and follow-up across all involved parties.
• Document services provided, procedures followed, and ongoing client communications related to daily servicing activity.
• Identify opportunities to improve service efficiency, processes, and delivery models through proactive problem-solving and collaboration.
• Communicate regularly with clients regarding account status, outstanding documentation, past-due loans, and servicing updates.
• Maintain a strong working knowledge of loan agreements, financial statements, and related documentation to effectively support and monitor client relationships.
• Ensure compliance with new account and relationship requirements, including preparation of compliance certificates, monitoring loan documentation deficiencies, and reviewing compliance reports.
• Review loan documentation, submit loan requests for evaluation, participate in loan closings as needed, and follow up on missing or outstanding items.
• Utilize and maintain proficiency in relationship management tools, systems, and client-facing applications.
• Participate in cross-functional training and share technical knowledge with peers to support team effectiveness and service continuity.
• Coordinate underwriting submissions, renewals, and due diligence activities, including appraisals, rate requests, and documentation collection.
• Execute complex servicing and credit-related activities with meaningful financial and client impact, including occasional interaction with committees or senior leadership.

Knowledge and Skills

• Strong knowledge of banking products, services, and internal banking operations.
• Demonstrated experience in credit underwriting and analysis, preferably within a commercial or private banking environment.
• Excellent client communication skills with the ability to manage multiple service requests simultaneously.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate effectively within a close-knit team while operating independently in a client-facing role.

Experience and Qualifications

• Minimum of 5+ years of experience in financial services, accounting, or a related field with a strong client servicing background.
• Formal credit training required, including at least one year of hands-on credit analysis and underwriting experience.

Work Environment

This is a hybrid position. Employees are expected to work onsite a minimum of three (3) days per week to support effective collaboration, teamwork, and client service delivery.

#LI-LG1

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.