About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Summary: As a member of the COO L&D Global Functional Training Team, the IOO Training Consultant will work collaboratively with team members to deliver training solutions to the assigned business unit. Under general direction the Training Consultant will assist with defining learning solutions that support the functional requirements. The Training Consultant role involves designing, developing and delivering functional training solutions, analyses solutions for continuous improvement and undertakes appropriate operational and administrative aspects of the training curriculum.

Principal Responsibilities : Consultant

• Works with management, and/or subject matter experts to understand desired business outcomes and translate them into learning and organization development objectives.

• Works with stakeholders to determine appropriate learning methodologies and organization development solutions.

• Develops project plans including the identification of subject matter experts where appropriate.

• Facilitates/conducts learning and training solutions.

• Designs, develops, facilitates, and delivers learning and organization development programs.

• Maintains an inventory of training and organization development programs/tools and schedules their use according to management priorities.

• Evaluates training and organization development programs for effectiveness and makes recommendations for improvements.

• Delivers a work product that requires minimal revision.

• Acts as a product and marketing manager for the training programs along with creating communication and stakeholder engagement plans.

• Independently builds and maintains effective working relationships with key stakeholders.

• Serves as a key subject matter expert in program design and may mentor more junior staff.

• Handles all types of analysis.

• Represents the department in various meetings.

Area Specific Duties

• Design, develop and maintain a training curriculum for the IOO function within the Global COO L&D curriculums which can be implemented and delivered regardless of geographic location./Globally.

• Coordinate/deliver the new hire curriculum within the relevant geographic location. Liaise with both managers and participants to outline program requirements

• Design and deliver training for existing and new systems/processes/migration roll-outs.

• Evaluates training and COO L&D development programs for effectiveness and makes recommendations for improvements. Ensures that IOO/ COO Learning and Development Training and development interventions are aligned with the Business Unit and/or enterprise-wide needs.

• Consult with layers/areas in the business unit to provide ongoing support.

• Responsible for multiple projects of various levels of complexities.

• Work collaboratively with other global training teams. Provide backup as necessary.

Skills/Experience

For this position, we are looking for an individual that fits one of the two profiles below:

1.An experienced operations professional willing to develop their consulting, writing and presenting skills.

Requirements include:

• Six to Eight Years- Prior operational experience, preferably within one of the following functions: Middle office, Trade Operations – Affirmation confirmations, Fund Accounting/ Financial Services functions or a similar role in financial services

• Excellent communication skills

• Ability to work across all levels of staff and consultant mindset

• Self-starter and team player

• Willingness and ability to give and receive candid feedback

• Attention to detail

2. An experienced training professional willing to quickly learn all aspects, primarily Investment Outsourcing Operations (IOO) business function.

Requirements include:

• Six to Eight years -Prior training and consulting experience, preferably in the area of Middle office or Trade Operations functions

• Familiar with ADDIE and experience in building learning solutions/ instructional design.

• Understanding of LMS and AI

• Excellent communication skills

• Ability to work with all levels of staff

• Self-starter and team player

• Attention to detail

• Exposure to learning tools and eLearning methodologies.

Eligibility - Internal Partners

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.