Client Implementation & Service - Manager
State Street
Who we are looking for:
Looking for candidate who Provides project support and team management throughout the life cycle for the Middle Office Onboarding team and Trade Broker set up team and reference onboarding team. Assists in the analysis and documentation of information and processes related to assigned project and carries out the implementation of new or modified system components.
Why this role is important to us:
The team you will be joining is a part of State Street Bank Trust one of the biggest custodian in the world and in to the middle office onboarding where we on board new Investment Manager in to State street for Reference data onboarding along providing the Static support to Trade Management team. The ideal candidate will lead a team responsible for the end to end onboarding and working closely with clients, Internal stake holders and vendors to ensure seamless onboarding, data governance and process optimization.
What you will be responsible for:
- Lead end to end onboarding of clients for reference data services.
- Define business requirements, data mapping and work flows for client integration.
- Gather and document business requirements. Process flow and functional specs.
- Conduct gap analysis between client needs and existing data solutions.
- Collaborate with IT, operations, data governance teams to deliver solutions.
- Strong understanding of financial instruments, market data feed and entity data.
- Work with securities master, pricing, corporate actions and counterparty data.
- Troubleshoots data discrepancies and ensure data quality and controls.
- Identity inefficiencies in onboarding processes and recommend automation.
- Drive projects to enhance data quality, timeliness and client reporting.
- Liaise with market data vendors for data set up and issue resolution.
- Lead, mentor and develop a team of client onboarding specialist.
- Define KPIs, monitor performance and ensure SLA are met.
- Foster a culture of continuous improvement and client centric services.
- Present metric and reports to senior management on onboarding status, risks and improvements.
- Maintain documentation of procedures and controls
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
What we value:
- Bachelor’s Degree in technology, finance, business or equivalent
- Organizational skills
- Strong attention to detail
- Analytical and communication skills
- PC skills, including office applications and project scheduling and flowcharting software
- Team Management
- Shit Timing : EMEA Shift
- Work Location : Bangalore
Education & Preferred Qualifications:
- Bachelor’s Degree in technology, finance, business or equivalent
- Overall 8+ years of relevant Financial Industry Experience required, preferably Investment Management, Asset Management and Trade Management.
- 3+ Years in a leadership role managing teams in a high volume environment.
Secondary Skills (Good to Have)
- Strong analytical , Project management and communication skills.
- Knowledge of data visualization tool like Power BI.
- Experience is JIRA tool.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.