Under supervision of Senior Depositary Managers, the Operations Specialist will engage in various projects, special analysis and initiatives related to technical aspects of the business.
Acts as a process SME and Process Manager and provides highly specialized technical support to Depositary Team Managers and Depo teams to ensure all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

Specific Duties: PRINCIPAL TASKS

As a Process Manager, actively reviews and prepares Italy Depositary– other banking activities – tasks and high complexity assignments (Cash and Security Monitoring, NAV Oversight, Safekeeping) within AIFMD / UCITS Investment Funds scope (Private Equity, Real Estate, Hedge, Mutual and Pension Funds etc.)
Liaise with partners and clients (internal & external) and supports the involved departments with the purpose of obtaining key inputs to service delivery, resolving errors and discrepancies.
Entitled to coordinate the staff from the operational point of view, assists Team Managers in the organization of the Team and in ensuring that departmental procedures and controls are adhered to.
Identifies issues and problems in service delivery and carries out necessary corrective action. Ensures the Issues log is updated, tracks progress and shares details with the team members Information Classification: Limited Access
Supports the Team Manager to ensure that accurate KPI are created, updated and disseminated to the Donor site on a regular Service Review Meetings Provides technical support to Depositary team members also with the aim to improve and increase the competency throughout the staff;
Takes responsibility of analysis and planning of Depositary Functional Operating Model within ITALY DEPO scope with the aim of standardizing processes and establishing best practices throughout the whole Business Unit/Department
Takes a leading role in the review of corporate documentation of processes, procedures and controls across client groups. Evaluates together with the team manager their continuing effectiveness and accuracy. Initiate remedial action as necessary. Ensure documentation exists for any client-specific procedures.
Participates as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process. Provides regular progress reports and give feedback during dedicated meetings.
Act as central point of contact for technical issues encountered in the daily business. Track issue trends and escalates as needed. Contributes to “open surgery” sessions for technical issue resolution.
Provides technical and planning support for new business and transitions to Poland. Cooperates to ensure proper governance and controls are in place. Performs post-transition analysis to identify process gaps.
NON-TECHNICAL COMPETENCIES COMMUNICATION & RELATIONSHIPS Assures timely and professional responses to all enquiries.
Keeps Team Managers informed as to the daily work progress and status of requests.
Keeps managers updated with regard to project progress.
Establishes and maintains good working relationships with internal clients and colleagues. Demonstrate collaboration with other teams and departments.
Demonstrates flexibility by supporting different Depositary teams as well as contributing to a range of projects.
Maintains high standards of personal and professional performance/behavior

ORGANISATION

Demonstrates good time organizational skills in order to meet deadlines relating to projects and daily work.
Adheres to clean desk policy and thorough record keeping.

Work Parameters Or Boundaries:

Internal State Street Poland procedures & regulations AIFMD – UCITS with focus on Bank of Italy Regulatory aspect
PERE/no-PERE team internal procedures
Performance Management Tool

Specific Qualifications / Skills:

Numeracy / Literacy skills
Project management skills
Extensive knowledge of Excel
Basic knowledge of MS-Access • Power Query, VBA, SQL, Xceptor, Python experience would be an advantage
A thorough understanding of fund administration is required, Ucits/AIFMD Investments/Funds specifics is highly desirable
Excellent English and Italian Critical Behaviors for Success as defined by the PPR System at Core level
Takes Ownership and Initiative
Ensures accuracy and quality
Provides outstanding service
Communicates Effectively
Displays Insight & Influence
Fosters Collaboration and Teamwork