Job Title: Assistant Vice President – Billing

Reports To: Vice President – Global Billing & Operations

Department: Global Billing Operations

Location: Chennai

Job Summary:

The AVP – Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.

Key Responsibilities:

Operational Leadership:

- Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.

- Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.

- Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.

- Result-oriented with an ownership and accountability mindset

- Drive pay for performance and culture of performance differentiation

- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

- Embed risk excellence culture across the teams

- Encourage and drive a culture of change and ideation

- Lead/drive commercial acumen – review of cost/budgets

- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Transformation & KPI Management:

- Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.

- Track and improve performance metrics, including:

- Reduction in invoice errors and disputes

- Timely onboarding to the new billing platform

- Reduction in manual processing and exception handling

- Drive system adoption, process standardization, and digital integration.

Stakeholder Management & Communication:

- Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.

- Present operational updates, risk items, and performance trends to senior leadership.

- Ensure consistent, transparent communication with client-facing teams and global process owners.

Team Development & Compliance:

- Develop leadership capability in billing managers and high-potential team members.

- Ensure strong governance of billing controls, audit preparedness, and policy adherence.

- Lead root cause analysis and continuous improvement initiatives across teams.

Qualifications:

- Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration.

- 10+ years of experience in billing or finance operations, including at least 3–5 years in a leadership role.

- Proven experience in the BFS sector or global delivery/shared services context.

- Deep understanding of billing systems, transformation projects, and risk control frameworks.

- Strong stakeholder management, leadership, and strategic communication skills.