An excellent opportunity has arisen to lead the formation of a new multi functional operations department executing a number of core operations functions across Custody. The role will provide an exciting journey for a dynamic and passionate professional whilst providing the ability to collaborate closely with Global colleagues to successfully onboard, support and develop teams carrying out new Global functions.

As a Operations VP in Global Delivery, you will be responsible for the operational management and support of current and future-state processes within Global Delivery Operations.

Management and Team working Responsibilities

• Ensure effective Management of daily operations across all functions

• Ensure all staff have clear lines of reporting, authority levels, objectives and progress is reviewed regularly in line with Company policy.

• Develop effective working relationships and communications with staff and ensure that staff are motivated, continuously developed and supported.

• Work within Global Delivery in creating and implementing the strategic direction of the functions within defined budgetary parameters.

• Ensure regular meetings are held with team managers

• Partner across wider global team and technology to identify and drive product and technology enhancement opportunities

• Provide management support to ensure the teams complete their workload in a timely and accurate manner.

• Determine resource allocation requirements to ensure even distribution of workload.

• Effectively manage team performance ensuring that staff have performance priorities/SMART goals that are reviewed and tracked throughout the year.

• Participate in division wide working groups, tasks forces and projects as assigned.

• Provide Subject matter expertise support where required and assist in the management of Global Delivery related Projects with senior management/stakeholders

Operational Risk and Control Responsibilities

• Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively

• Ensure that all procedures are regularly reviewed and kept up to date

• Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls. Communicate any new or updated procedures to all team members in a timely manner

• Identify, recommend and implement process improvements in order to improve efficiency through the removal of redundant or non-value added tasks.

• Participate in audit reviews as required

• Establish and oversee the development of a risk culture within the business and ensure business line accountability for risk management and measurement.

• Support a culture of effective challenge to ensure appropriate governance

Client Service Responsibilities

• Ensure that all inquiries received from clients are well managed, monitored, and tracked appropriately until completion.
• Responsible for client deliverables and service enhancements. Understand client needs and suggest improved service model.
• Responsible for customer’s escalation with dealing with team members and operation teams and provide solution.
• Co-work with global operation teams and create frameworks to provide enhanced services to Japanese and global clients. Create strong relationship with operation teams outside Japan.
• Ensure that appropriate management information is produced and reviewed at appropriate intervals

• Work collaboratively with the Chief Commercial Office’s Client Service teams to deliver an excellent client experience.

Key Knowledge/Qualifications/Experience

• An understanding of the financial services industry is required with 5 plus years prior experience in a leadership role

• Proven experience in operations and people management

• Educated to a degree level preferred

• Ability to manage and prioritize numerous tasks concurrently

• Strong business sense and awareness of the key issues/risks within operational environment

• Excellent English /Japanese written and verbal communication skills with the ability to communicate effectively to all parties and levels. (Business Japanese skill preferred)

• Successful performance in managing risk and problem solving demonstrating analytical thinking and decision making capabilities