Job Description

Who we are looking for

In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will be responsible for end-to-end delivery and all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a varied operational and managerial position within Middle Office Services operating via Aladdin platform. This Manager acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for you will

• Manage the corresponding team in location(s) for responsible client(s)
• Own the day-to-day middle office functions across trade lifecycle, settlements, reconciliations, reporting, and exception management.
• Risk & Controls Management Implement and monitor risk mitigation controls and best practices in line with global operational risk standards. Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation.
• Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs.
• Audit, Compliance & Governance Act as the audit lead for all internal, statutory, and regulatory audits – prepare data, lead walkthroughs, and close findings. Ensure full compliance with applicable guidelines
• Serve as the key point of contact for daily BAU, incident management and SLA adherence
• Regularly review and update Standard Operating Procedures (SOPs) and ensure team adherence
• Automation & Technology Enablement Identify and execute opportunities for automation, digitization, and straight-through processing (STP). Collaborate with IT/technology teams to design, test, and implement tools like RPA bots
• Cross-Functional & Stakeholder Management Serve as the operational bridge between Front Office, Risk, Compliance, Fund Accounting, Custodians, and Brokers. Lead governance reviews, operational committees, and MIS reporting for senior leadership
• People & Team Leadership Lead, mentor, and develop a team of middle office analysts and senior associates. Drive a culture of operational excellence, compliance, and continuous learning
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
• Analyze business processes and identify areas where automation can add value
• Create automation workflows, and integrations to streamline processes & improve efficiency

What we value

These skills will help you succeed in this role

• Strong knowledge of trade lifecycle management, reconciliations and settlements
• Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines
• Excellent analytical, problem-solving, and stakeholder communication skills
• Hands-on experience with process mapping, SOP documentation, and audit compliance
• Client centric attitude in managing, prioritizing and delivering operations and services
• Strong communication and presentation skills to audiences of different sizes and levels of seniority
• Strong leadership, people management, and cross-functional collaboration capabilities
• Good team working skills
• Commercial acumen – Understanding of delivering operations in line with cost/budgets
• Able to drive pay for performance and culture of performance differentiation within teams
• Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
• Client centric attitude in managing, prioritising and delivering operations and services
• Result-oriented with an ownership and accountability mindset

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience
• In depth understanding of Middle Office operations or related financial services functions
• Preferred hands on experience / working knowledge of Aladdin
• Strong exposure to risk and control frameworks, audit handling, and process transformation
• Proven experience in client communication and interaction at all levels
• Ability to work under tight deadlines in a fast-paced investment environment
• Experience in leveraging technology solutions including low-code tools
• Familiarity with tools like Excel/VBA, Power BI/Tableau, Alteryx, RPA platforms (UiPath/Blue Prism)
• Strong English written and spoken ability

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.