The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.

Role specifics:-

• Oversees the activities of staff by working closely with direct reports.
• Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures.
• Manages and facilitates timely resolution of issues.
• Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
• Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary.
• Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed
• Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed
• Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams.
• During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff.
• Participates in the hiring, salary, promotional and termination recommendation process

Skills/Competency parameter differentiators:

• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation

Competencies:

• Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
• Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
• Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
• Performance Focus: Provide excellent service to clients through a results-oriented mindset
• Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk

Mandatory Skill Sets:

• Accounting background is preferred
• 5+ years’ experience in Fund Accounting
• Big four/ fund house / accounting firm work experience is preferred CPA/ ACCA a plus
• Experience of leading automation initiatives
• Demonstrates strong risk and control achievements

Additional Skill Sets:

• Good understanding of financial services and investment products.
• Strong attention to detail and a focus on service.
• Ability to perform under pressure and manage high volumes.
• Committed to learn technical aspects of each deliverable.
• Ability to communicate with various internal teams to resolve queries and escalate accordingly.
• Strong communication, interpersonal, organizational, and time management skills.
• Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.
• Strong English and communication skills
• Strong problem solving and analytical skills
• Detail-oriented, owner’s mindset, logical thinking
• Sense of responsibility and team work are required
• Effective communication, organizational and negotiation skills

Education & Preferred Qualifications:

• Graduate degree in Business, Accounting, Finance or equivalent experience preferred
• 8+ years of experience in related accounting or finance field preferred
• North America Shifts