What you will be responsible for:

As Officer you will:

· Responsible for reviewing staff level work, preparing work when needed, demonstrate technical expertise, and ensure that all deliverables are completed accurately and within agreed upon time.

· Plan and manage day-to-day deliverables and ensure completion.

· Participates in the research and resolution of operational issues and provide clients timely responses to inquiries as stated in the Service Agreement.

· Understand risk at the operational level and comply with the risk escalation chain including timely notification of issues. Escalate all delays and issues regarding assigned deliverables timely to AVP/VP.

· Embed risk excellence culture across the teams.

· Ensure effective use of automation by fully utilizing internal Applications, and standard macros; make recommendations for technology and process improvements.

· Encourage and drive a culture of change and ideation.

· Techno functional role. Exposure to latest technologies in industry and drive automations.

· Client facing role. Will be responsible to manage client calls, issue resolution and Client Due-Diligence meetings.

· Commercial acumen - Understanding of cost/budgets.

· Have executive presence by managing with influence and effective communication across stakeholder groups both regionally and globally.

· Responsible to build Client trust while continuing to deliver accurate and timely client deliverables.

· Ensures all controls/checklists and procedures are adhered to as well as makes recommendations for improvement.

· Provide guidance, coaching, and development opportunities to staff, including coordination of training sessions when needed, and prioritize focus on all aspects of employee engagement events. Attend all relevant training classes; proactively seek out additional trainings to further career development.

· Implement all standard practices, processes, tools, and technology enhancements. Participate in the research and resolution of issues.

· Comply with internal, client specific and Standard Operating Procedures.

· To become an essential partner with our clients – trusted, strategic and proactive. Participate in client meetings and presentations as needed.

· Staff/resources planning, allocation and assignments. Provide feedback on decisions to hire, discipline, determine promotions, and terminate employment.

· Drive pay for performance and culture of performance differentiation.

· Perform other duties as required by officer, AVP or Unit Head

Metrics:

· Achieve productivity targets. Reduce loss associated with operational error

· Timeliness and accuracy of all assigned deliverables for preparation and/or review

· Adherence to best practices, SOPs, client specific procedures, and SLAs

· Monitor resolution quality

· Participate in process improvement efforts

· Comply with State Street risk program and timely completion of related training for self and team

· Adhere to State Street policies, guidelines and relevant laws and regulatory requirements.

· Client satisfaction and service delivery.

What we value:

These skills will help you succeed in this role:

Competencies:

· Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.

· Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.

· Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.

· Performance Focus: Provide excellent service to clients through a results-oriented mindset

· Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk

Mandatory Skill Sets:

· 5+ Years of experience in Fund Accounting Domain.

· Good understanding of financial services and investment products

· Excellent Communication and Interpersonal Skills.

· Result-oriented with an ownership and accountability mindset.

· Detail-oriented, owner’s mindset, logical thinking.

· Sense of responsibility and team work are required.

· Problem Solving & Analytical Skills

· Ability to work on MS Office (Excel, Word and PPT)

Additional Skill Sets:

· Good understanding of financial services and investment products.

· Strong attention to detail and a focus on service.

· Strong written and verbal communication skills.

· Ability to prioritize multiple responsibilities to meet internal and industry deadlines.

· Ability to perform under pressure and manage high volumes.

· Committed to learn technical aspects of each deliverable.

· Ability to communicate with various internal teams to resolve queries and escalate accordingly.

· Strong communication, interpersonal, organizational, and negotiation skills.

· Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.

Education & Preferred Qualifications:

· Graduate degree in Business, Accounting, Finance or equivalent experience preferred.

· 8+ years of experience in related accounting or finance field preferred