Who we are looking for

We are seeking a proactive and detail-oriented professional with a strong background in financial services, custody operations knowledge is a plus. The ideal candidate will have experience in leading daily business-as-usual (BAU) activities, documenting processes, and collaborating across teams to drive operational excellence. Fluency in English is required, and proficiency in Italian is a strong advantage, especially for servicing the Italian client book.

What you will be responsible for

As a Senior Custody Specialist within the Custody and Shared Services team, you will be instrumental in ensuring the smooth execution of custody daily operations, maintaining high standards of control, and supporting the Custody Operations Manager in managing deliverables and mitigating risk.

As an Associate 2, you will:

• Independently manage daily BAU tasks and ensure timely execution.

• Leading and coordinating daily BAU activities for Associates

• Managing internal workflow to ensure internal processing and client deadlines are met

• Acting as the first point of contact for operational teams to ensure timely issue resolution

• Identify and escalate operational issues to appropriate Manager.

• Drafting and maintaining SOPs, job aids, and process documentation.

• Assist in reporting and analytics preparation for internal stakeholders.

• Collaborate with cross-functional teams to support operational improvements.

• Participating in special client or internal projects as required

• Provide timely and professional responses to all enquiries, resolve errors/ rejections,

What we value

• Fluency in English; Italian is strongly preferred or required for the Italian client book.

• Proven ability to manage BAU tasks and escalate issues appropriately.

• Strong documentation skills, including SOPs and job aids.

• Excellent analytical and problem-solving capabilities.

• High attention to detail and a results-oriented mindset.

• Ability to work to tight deadlines.

• Ability to take ownership and initiatives

• Proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI is a plus.

Education & Preferred Qualifications

• 1–3 years of experience in financial services or custody operations.

• Prior experience in documentation and operational support. Exposure to Custody Services and asset servicing is a plus

We offer

• Permanent contract from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Gold Medical Package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street's Speak Up Line

Załącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce