We are hiring a Senior Client Experience Manager to drive the client experience strategy for State Street Investment Management’s US Wealth Business. Reporting to the Head of Client Experience, you will be responsible for developing and leading a comprehensive event strategy that strengthens client relationships, increases brand awareness, and delivers measurable outcomes tied to business objectives.

You should possess knowledge of the wealth business, strong event experience and proven experience building a client experience strategy In a highly competitive market, you will help deepen SSIM’s client relationships to give our advisor clients the best chance for investment success.

Key Responsibilities:

• You will be responsible for developing the US Wealth client experience roadmap, setting strategic direction and overseeing the execution of all initiatives relating to the US Wealth’s client experience

• Act as a subject matter expert in client event strategy, staying ahead of industry trends and leveraging our unique abilities and resources, to ensure State Street remains a leader in client engagement

• Navigate complex organizational situations to build a common understanding and align on the path to improve the end-to-end client experience and outcomes
• Bring a One State Street view to industry conferences, client events; partnering with Marketing, Communications, and Distribution to align client event strategy with broader brand and distribution goals
• Manage a complex annual budget to support the client experience strategy
• Continuously measure and evaluate the effectiveness of client experience programs and work with the business to identify areas of opportunity and improvement
• Deliver risk excellence and comply with the sales supervision culture that demonstrates and promotes the highest ethical standards

Qualifications:

• Minimum of 10 years of financial services event marketing and/or marketing communications experience
• Demonstrated track record of successfully navigating complex organizations and marshalling resources to complete strategic initiatives
• Ability to juggle, prioritize and balance goals, projects and personalities
• Demonstrated ability to confidently interact with and influence stakeholders
• Strategic and forward-looking mindset. Ability to identify key trends and advise how the business can enhance its client experience strategy
• Ability to use data and metrics to set and drive strategic objectives.
• Excellent verbal and written communication and sales presentation skills
• Strong budget oversight and optimization
• Fluency with Microsoft PowerPoint, Word, and Excel
• Willing to travel for client experience programs (10% - 15%)

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our values. It’s also part of our dedication to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Investment Management

What We Do. As the asset management arm of State Street Corporation, State Street Investment Management has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Investment Management our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: State Street Investment Management

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.