An excellent opportunity has arisen to lead the formation of a new multi functional operations department executing a number of core operations functions across Custody. The role will provide an exciting journey for a dynamic and passionate professional whilst providing the ability to collaborate closely with Global colleagues to successfully onboard, support and develop teams carrying out new Global functions.

As a Operations VP in Global Delivery, you will be responsible for the operational management and support of current and future-state processes within Global Delivery Operations.

Management and Team working Responsibilities

• Ensure effective Management of daily operations across all functions

• Ensure all staff have clear lines of reporting, authority levels, objectives and progress is reviewed regularly in line with Company policy.

• Develop effective working relationships and communications with staff and ensure that staff are motivated, continuously developed and supported.

• Work within Global Delivery in creating and implementing the strategic direction of the functions within defined budgetary parameters.

• Ensure regular meetings are held with team managers

• Partner across wider global team and technology to identify and drive product and technology enhancement opportunities

• Provide management support to ensure the teams complete their workload in a timely and accurate manner.

• Determine resource allocation requirements to ensure even distribution of workload.

• Effectively manage team performance ensuring that staff have performance priorities/SMART goals that are reviewed and tracked throughout the year.

• Participate in division wide working groups, tasks forces and projects as assigned.

• Provide Subject matter expertise support where required and assist in the management of Global Delivery related Projects with senior management/stakeholders

Operational Risk and Control Responsibilities

• Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively

• Ensure that all procedures are regularly reviewed and kept up to date

• Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls. Communicate any new or updated procedures to all team members in a timely manner

• Identify, recommend and implement process improvements in order to improve efficiency through the removal of redundant or non-value added tasks.

• Participate in audit reviews as required

• Establish and oversee the development of a risk culture within the business and ensure business line accountability for risk management and measurement.

• Support a culture of effective challenge to ensure appropriate governance

Client Service Responsibilities

• Ensure that all inquiries received from clients are well managed, monitored, and tracked appropriately until completion.

• Responsible for client deliverables and service enhancements. Understand client needs and suggest improved service model.

• Responsible for customer’s escalation with dealing with team members and operation teams and provide solution.

• Co-work with global operation teams and create frameworks to provide enhanced services to Japanese and global clients. Create strong relationship with operation teams outside Japan.

• Ensure that appropriate management information is produced and reviewed at appropriate intervals

• Work collaboratively with the Chief Commercial Office’s Client Service teams to deliver an excellent client experience.

Key Knowledge/Qualifications/Experience

• An understanding of the financial services industry is required with 5 plus years prior experience in a leadership role

• Proven experience in operations and people management

• Educated to a degree level preferred

• Ability to manage and prioritize numerous tasks concurrently

• Strong business sense and awareness of the key issues/risks within operational environment

• Excellent English /Japanese written and verbal communication skills with the ability to communicate effectively to all parties and levels. (Business Japanese skill preferred)

• Successful performance in managing risk and problem solving demonstrating analytical thinking and decision making capabilities

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.