The Vice President of Business Tactical Solutions will be responsible for supporting and maintaining a seamless, integrated global operating model across product jurisdictions and operating centers. This role focuses on technical analysis and solutions across State Street products, ensuring service excellence and operational alignment with UC Regents.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Business Tactical Vice President, Solutions you will

• Key Metrics:

• Team metrics
• Service metrics monitoring and challenge vs. SLA
• KPIs and KPI trending
• Individual contribution and technical skill set mastery

• Key Collaboration Network:

• Serve as the point of contact to client and support issue resolution for all STT services provided to client plans.
• Work with delivery teams to maintain operational and technical responsibilities and documentation.

• Key Leadership Behaviors:

• Contribute to team excellence and create a culture of high performance.
• Manage virtual teams effectively and advance the team’s collective knowledge.
• Communicate effectively and encourage innovation and process improvement.
• Deliver timely and accurate information to team and client.

What we value

These skills will help you succeed in this role

• Service Excellence: Facilitate STT deliverables to meet or exceed metrics as defined by KPIs. Collaborate with other STT resources to identify and address operating model design and delivery.
• Client Service: Resolve action items and service issues related to Client Service, Client Delivery, Performance, Dynamic Cash, and Limited Partner Services.
• Operating Model Governance: Lead and attend client meetings on Service Level and operating model design. Engage with decision-makers, conduct presentations, and host post-meeting reviews.
• Operational Alignment: Provide a global governance framework to enhance locally delivered service and support solutions. Manage daily and weekly reporting of errors and ensure effective issue escalation resolution.
• Transformational Change: Translate technical information into understandable terms for clients and stakeholders. Implement solutions that meet client needs and provide support for operational solutions.
• Client Relationship Management: Build trust and confidence by meeting or exceeding clients’ expectations. Act as an internal advocate for client expectations and needs.

Education & Preferred Qualifications

• Strong analytical and problem-solving abilities.
• Experience in managing client relationships and delivering service excellence.
• Ability to translate technical information for non-technical stakeholders.
• Proven track record of leading and managing teams.
• Minimum of 10 years of relevant experience in a similar role.
• Preferred Educational Background: Bachelor's degree in business administration, Finance, Information Technology, or a related field. A master's degree is highly desirable.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.