Who we are looking for

A candidate who can collaborate across STT/CRD products and services, who represents the STT enterprise culture traits and behaviors in order to deliver the Alpha solution to our clients. The Manager of the Alpha Client Implementation Lead team in North America reports into the Head of North American Alpha Implementations.

Why this role is important to us

The team you will be leading is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘Alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Manager of the Client Implementation Leads you will

• Support the design of the program Milestone planning and sequencing of the phases for the programs in region. Oversee CIL resources with responsibility for driving the creation and management of all implementation plans
• Proactively monitor team progress building the initial plans and ensuring proper procedural signoff occurs. Serve as an escalation point to resolve issues and initiate appropriate corrective action with the relevant teams to get to a signed off plan
• Monitor team progress against their approved delivery plans. Make decisions and recommendations to the Client Implementation Executive and the Client PMO to manage and ensure the successful delivery of the program plans in region
• Monitor program costs supporting the CIE and engage where needed with the Program Oversight functions to make sure that programs are running to the agreed cost estimates. Escalate conditions that will cause costs to change to the CIE of the respective programs.
• Provide training for CIL team members on details of the Alpha platform so they can engage effectively with program team members to drive Non Standard Solution development against agreed upon timeframes. Ensure CILs are actively reviewing progress with Solution Managers and technical teams to make sure development dates are met. Act as an escalation point for issues raised by the CIL to program CIE as needed. Oversee CIL coordination with testing teams to make sure that developed solutions are testing ready with the required configurations, permissions and documentation.
• Oversee CIL participation driving the appropriate teams to capture business requirements and document Target Operating Models

• Manage CIL engagement with the Client Implementation Executive in managing risk to the program's successful outcome and change control processes
• Ensure the delivery of new capability or services for the program is on time and within budget, in accordance with each specific program plan and program governance arrangements for all programs in region
• Manage CILs to support their respective Client Implementation Executive and Client PMOs in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of each program milestone plan

• Manage CILs to ensure they adequately report the progress of the program at regular intervals to the Client Implementation Executive, internal steering and the external steering committee with the support of the Client PMO

Additional requirements

Through the contractual negotiation phase oversee all regional CILs to:

• Agree the contract structure and schedules based on the services with the Legal and product owners
• Work with Legal and the product owners to define the business owners and recommending input to Service schedules
• Define the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies
• Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules

What we value

• Leadership and ability to bring together teams across different levels and disciplines within the organization
• Effective management of the CIL function in region including proper oversight of CIL resources on each program to deliver against required CIL responsibilities. Hire, train and grow a highly effective team of CILs
• Strong critical thinking, problem solving, decision making and relationship management skills
• Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions
• Engage with regional implementation executives as part of the regional executive delivery team to deliver against STT commitments for client transformations
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

Education & Preferred Qualifications

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
• Microsoft Office suite experience

Alpha Client Implementation Lead, State Street Alpha, Managing Director

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers