Overview

The Client Executive (CE) will serve as a strategic leader responsible for delivering the “One State Street” experience to some of our most significant global clients, including a major asset management institution. This individual will oversee the integration and growth of our strategic partnerships, ensuring exceptional client satisfaction, operational excellence, and strategic alignment across organizations.

Acting as a trusted advisor to the client’s C-suite, the executive appointed will drive mutual value creation, expand partnership opportunities, and lead a global virtual team to deliver seamless, end-to-end client service.

Key Responsibilities

Client Strategy & Relationship Management

• Primarily serve as the CE for the global business relationship.

• Serve as the primary executive contact for key strategic relationships that use partnership products, maintaining consistent C-suite engagement and alignment of business priorities.

• Develop and execute a joint partnership strategic agenda, aligning operational capabilities with client objectives.

• Proactively identify opportunities to enhance client value through expanded partnership models and innovative service delivery proving STT’s interoperability offering.

Strategic Partnership

• Cultivate and expand the strategic relationship with partner spanning both public and private markets.

• Align business and product strategies across both organizations to maximize shared opportunities and client benefits.

• Facilitate executive connectivity between leadership teams, ensuring transparency, collaboration, product innovation, and trust.

• Monitor strategic partnership business and product roadmap, negotiating contractual terms, and sharing strategic insights with State Street leadership to inform joint initiatives.

Revenue Growth & Business Development

• Drive revenue expansion through new business, cross-selling, and partnership related service opportunities.

• Strengthen State Street’s market position by leveraging consulting and professional services to deliver innovative Middle and Back Office solutions.

• Actively compete and differentiate against peer institutions through superior client experience and strategic partnerships.

Client Experience & Operational Excellence

• Champion a seamless client experience by optimizing delivery models and implementing standardized KPIs, SLAs, and reporting metrics.

• Reduce onboarding and implementation timelines for partnership-related engagements.

• Achieve year-over-year improvement in client satisfaction metrics.

Strategic Product & Partnership Development

• Lead initiatives to co-develop and launch joint products/solutions.

• Maintain a regular cadence of strategic updates between product teams.

• Partner with industry consultants to elevate State Street’s thought leadership and market visibility.

Team Leadership & Collaboration

• Lead and inspire a global virtual team, promoting best practices and ensuring alignment across franchise participants.

• Drive operational efficiency through vertical integration of STT’s Middle and Back Office service teams.

• Foster a culture of innovation, accountability, and continuous improvement across the organization.

Qualifications

• Extensive experience working directly with solution providers and related management teams.

• Proven success managing large, global client relationships and P&L accountability.

• Demonstrated ability to influence and collaborate with C-suite executives and senior stakeholders.

• Strong background in global operations management, including virtual and matrixed teams.

• Track record of revenue growth and business expansion in complex financial services environments.

• Strategic thinker with a client-centric mindset and deep understanding of investment servicing and technology solutions.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.