Who we are looking for

The position will support and maintain the production processing of multiple client’s New Accounts, Transfers, Terminations, Maintenance requests. The position will interface daily with the client’s front office management and act as a subject matter expert and escalation point. The position has daily client SLA’s and must ensure the team meets internal deadlines to ensure operational readiness.

The position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Account Transitions. The position will also liaise with external custodians. Builds cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Alpha Account Transitions Officer you will

• Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits.

• Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls. Assist in the review and verification process. Ensure documentation protocols are followed.

• Act as instructed by client. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.

• Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members.

• Take active role in new employee onboarding. Ensure adequate access is set up for new employees and assist in the development of a training schedule.

• Research complex issues and inquiries. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments.

• Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date.

• Determine impact of activity to other areas.

• Make proactive recommendations and solutions for problem resolution.

• Interface with senior level internal and external clients and other departments on complex matters and inquiries.

• Ad-hoc reporting, including daily, weekly and monthly metrics.

• Engage in complex special projects and assignments including new client onboardings.

• Cover various supervisory functions when necessary.

What we value

These skills will help you succeed in this role

• Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects.

• Follows processes, procedures and controls.

• Handles regular independent interaction with client contacts.

• Performs complex tasks and provides business and technical expertise in support of multiple clients.

• Acts as an advisor to other areas of the organization.
  

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting.

• 4 plus years related industry experience. Managerial or team lead experience a plus.

• Working knowledge of Domestic and International financial and all related instruments.

• Strong ability to multi task and attention to detail. Ability to work in a deadline oriented position.

• Ability to develop business relationships within and outside the organization.

• Excellent interpersonal, communication, organizational and problems solving skills.

Computer proficient including Excel. SQL, VBA, Access knowledge a plus

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.