Job Description

You will be part of a global team within GlobalLINK, State Street Markets multi-asset electronic trading and analytics franchise for institutional clients. Based in the London office (one day remote working) you will be part of the Global Fixed Income product, Fund Connect, an electronic trading platform providing access to a wide range of Global Money Market Funds and primary market ETF trading.

What we are looking for

The GlobalLINK EMEA Platform support team are looking to hire an Officer who will be responsible for working with our Fund Connect White label clients. The Officer will become a subject matter expert for the product as well as be able to obtain exposure to the wider application.

What you will be responsible for

As Fund Connect Platform Support, Officer you will

• Provide effective Platform support to our White Label clients

• Establish and maintain relationships with White Label clients

• Provide core operations support including Fund data maintenance, Fund Provider maintenance, Holiday maintenance and notification, User maintenance and triaging Production Related Queries/Incident Management

• Review Fund information for completeness and accuracy

• Coordinate data set up and maintenance with the Fund Connect Product and Development team

• Monitor Integrations (data, trade and file transfers) and coordinate issue resolution, including weekend coverage during defined White Label support hours (approx. 5-10 days per year)

• Provide platform training to all operators demonstrating the functionality of the Fund Connect platform upon request

• Conduct and finalise testing prior to system release updates or patches

• Assist in collating and tracking testing feedback and enhancement requests

• Ensure the adherence of all operational procedures are met and develop new procedures as needed

• Prepare ad-hoc analyses as requested by management, and demonstrate ability to translate detailed information into concise, actionable items

• Prepare Monthly Service Level Agreement reporting and participate in review meetings with clients

Technical Requirements

These skills will help you succeed in this role

• Strong attention to detail

• Ability to develop business relationships within and outside the organization.

• Excellent interpersonal, organizational and problems solving skills

• Strong oral and written communication skills

• Ability to multi-task, balance workload and work in a deadline-oriented position.

• Passion to learn, own your role and deliver together

• Understanding State Street’s business and financial systems

• Critical Thinking: leverage data analytics, and insights to generate meaningful metrics or drive productivity enhancements

• Highly proficient with MS Office Suite (advanced Excel analysis skills (i.e., Vlookup, Pivot Tables) and virtual collaboration platforms like Microsoft Teams and Zoom

• Knowledge of cloud-based customer support software, FreshDesk

Education & Experience

• Desirable: Bachelor's degree with emphasis in finance, accounting, or economics

• Required: 3 to 5 years of experience in Finance, ideally 2+ years in Platform Support or Client Service role

• Fluency in English at a minimum, and any other languages a plus.

• Working knowledge of financial industry and all related instruments

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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