We are seeking a hands-on technical lead to support the SaaS Upgrade team by managing and continuously improving the internal E2E test environment used to validate releases, upgrades, and new platform components. This role will work closely with Engineering, Product, DevOps, and Release Management teams to ensure the environment remains aligned with the latest platform releases. The environment provides early visibility into new services, platform components, and architectural changes before they are rolled out to client environments. The role is well suited to someone with a strong platform or support engineering background, with experience troubleshooting complex application environments and working closely with engineering teams to investigate issues introduced through new releases. As the platform continues to evolve from a legacy monolithic architecture to a more modular design, the team will play an important role in validating new components, documenting upgrade processes, and helping the SaaS upgrade team prepare for future client upgrades. A key part of the role will also be identifying opportunities to improve automation across the SaaS upgrade process, including working with DevOps teams and exploring how AI tools can help streamline environment upgrades and operational workflows.

Responsibilities

• Own and maintain the internal E2E QA platform environment used for performing QA on the upgrade process of all applications on the alpha platform.

• Work closely with Engineering, DevOps, Product, and Release Management teams to ensure the environment remains aligned with the latest platform releases.

• Upgrade applications, services, and platform components as new releases are delivered.

• Investigate and troubleshoot issues introduced by new releases, working with engineering teams to resolve them.

• Support the transition from the legacy monolithic platform to the Next Gen architecture, validating new services and interfaces as they are introduced.

• Document upgrade procedures, configuration changes, and migration steps required for future client upgrades.

• Work with DevOps teams to identify opportunities to automate environment upgrades and configuration processes.

• Explore the use of AI tools to improve automation, troubleshooting, and operational efficiency.

• Share documentation and lessons learned with the broader SaaS upgrade team to support upgrade readiness.

Requirements

• 10–12 years of experience in platform support, support engineering, or enterprise application support roles.

• Strong experience troubleshooting complex enterprise platforms and multi-service application environments.

• Experience working closely with engineering, DevOps, product, and release management teams.

• Strong analytical and troubleshooting skills across application services, configuration layers, and system integrations.

• Experience supporting platform upgrades, environment management, or release validation activities.

• Experience documenting technical procedures, upgrade processes, and platform changes.

• Familiarity with automation practices and DevOps tooling.

• Interest in using AI tools to improve automation and operational efficiency.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.

Highly Desirable

• Hands-on experience designing, building, and operating rule based and agent driven automation within governed enterprise environments.

• Strong automation engineering and DevOps capabilities, including scripting and workflow orchestration, with a demonstrated ability to convert manual runbooks into resilient, repeatable automation processes.

• Experience integrating automation solutions with enterprise DevOps and platform engineering tools.

• Good understanding of agentic AI concepts and how AI driven tools can be used to support automation, operational workflows, and platform management.

• Experience defining or contributing to automation frameworks, standards, or governance models for automation within enterprise environments.

• This keeps the section clear, modern, and credible, while reinforcing that the team is moving toward automation-first operations with AI assisted tooling.

About Charles River Development

Charles River Investment management System in a platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management.

We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.

Interested in learning more about us? Visit our www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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