Recon Support Specialist - Senior Manager
State Street
Customer Service
Bengaluru, Karnataka, India
We are seeking a seasoned leader with a proven track record in managing Data Conversion (IBOR) within large-scale, client-facing transformation programs. The Officer will play a pivotal role in the Alpha Global Conversion Practice, overseeing strategy, planning, execution, and governance of end-to-end platform IBOR Conversion during Alpha implementations. These programs span complex business models and data flows across front, middle, and back office operations involving State Street, Charles River Development, clients, and industry partners.
Why this role is important to us
Alpha is the industry’s first global interoperable platform that unifies front, middle, and back office functions under one provider. Thorough Conversion of Alpha’s applications, data, and workflows is essential to accelerate implementation timelines, ensure consistent delivery, and provide a seamless client experience. The Officer will be instrumental in driving this transformation and ensuring high-quality outcomes.
Specifically, the candidate will:
- Work with Business Leads to training, resolve questions, assess user needs and recommend changes
- Work on data analysis and data conversion of new Clients to an in-house Middle Office system
- Work on the data conversion development lifecycle and methodology. This includes requirements analysis, solution design, client acceptance, timeline creation, implementation, unit testing, deployment tools, and maintenance
- Understand the current processes and tools used by State Street, and map new requirements to this tool
- Ability to create data maps, to map the data flow from legacy systems to the in-house systems using existing functionality and processes
- Work on inputs and outputs from the conversion process, and communicate issues internally and externally as required
- Resolve issues and gaps in terms of data provided or discrepancies in data between legacy presentation and the future state model basis the feedback provided
- Work on the deliverables of conversion planning and testing in order to meet the milestones
- Participate in the actual conversion tests and dress rehearsals
The ideal candidate should have:
- Overall 12 to 18 Years of Industry Experience
- Good knowledge and experience in Capital markets – Middle, Back Office & Front office is key
- 9+ years of relevant Financial Industry Experience required, preferably Investment Management, Asset Management
- Great Understanding of Securities, Loans, IBOR/ABOR, Transaction Management
- Fair understanding & experience on platforms like IBOR/ABOR, Eagle, Eagle Star, PAM, Portia, CRD
- Good Communication Skills with good external and internal client interfacing skills
- Manage a team of 10-20 to meet onboarding goals
- Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
- Ability to analyze and resolve project-related issues and follow through with set objectives
- Experience working on projects related to Middle & Back Office Client On boarding
- Intermediate to advanced Microsoft Word, Excel, Visio, PowerPoint, SharePoint and Access skills, as well as Microsoft Project or other project management software experience
- Bachelor’s Degree in Finance & Accounting, Computer Science, Information Technology
- Nice to have :MBA in Finance, Management, Business Administration from Premier B School
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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