Market Research VOC Manager (12-Month Temporary Assignment)

Role Summary

The Market Research VOC Manager leads the design, execution, and synthesis of voice of client research to deliver clear, actionable insights that inform strategic decision-making across the firm. The Market Research Manager translates client feedback and market intelligence into compelling narratives that drive measurable business impact.

This is a full-time, 12-month temporary assignment to provide maternity leave coverage.

Key Responsibilities

• Lead the design, programming, and continuous optimization of Qualtrics-enabled global client surveys to capture meaningful feedback and identify improvement opportunities.

• Develop and maintain dashboards and reporting that track client satisfaction, sentiment, and emerging trends.

• Apply text and speech analytics to extract actionable insights from call transcripts, survey verbatims, secondary research, and other sources.

• Synthesize insights across primary and secondary sources (e.g., surveys, syndicated research, social listening) to inform strategic priorities.

• Contribute to the development and enhancement of a centralized insights repository to improve knowledge sharing and drive more informed decisions across teams.

Required Qualifications

• Undergraduate degree or equivalent combination of education and relevant experience

• 5+ years of experience in market research, voice of client, or related analytics roles

Core Attributes

• Strong analytical and problem-solving skills with the ability to translate data into business recommendations

• Clear, concise communicator with strong storytelling skills

• Experience building surveys and dashboards within client experience measurement platforms

• Ability to manage multiple projects and stakeholders in a fast-paced environment

• Collaborative mindset with experience working across regions and business segments

• Detail-oriented with strong organizational discipline

Preferred Attributes

• Experience in financial services or asset management

• Exposure to both B2B and B2C research environments

• Experience with Qualtrics, text analytics platforms, and social listening tools (e.g., Talkwalker)

• Strong understanding of product, market, and competitive dynamics

Commitment to Diversity, Equity, and Inclusion:

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.