Jersey

Operations

Global Wealth Management

Your role

Are you curious, proactive and always striving to bring positive impact to clients?

We are looking for a Client Service Specialist to:

• support local business needs by being a local escalation point, providing onsite expertise and knowledge across all operation services
• manage internal queries where additional help required outside of point to point queries, either resolving in-team or navigating the operations organisation to resolve.
• manage phonelines for e-banking external client queries
• be the point staff in projects impacting Operations – co-ordination of UAT efforts
• deal with low volume adhoc physical processes like certificate and cheque processing and Governance
• govern the nearshored activities across the services to ensure procedures are followed and any service hot spots are escalated appropriately
• work with Service managers to ensure appropriate staffing and training is in place
• ensure appropriate tests are in place and linked to KPCi’s
• daily monitoring of service levels across all operations teams
• create governance packs and other control activities required
• record keeping of the service provision (things like staffing, training, interventions, events etc)

Job Reference #

321910BR

City

St. Helier

Job Type

Full Time

Your team

You’ll be working in the Wealth Management UK Operations team, to support WMUK Front Office in executing their day to day business more efficiently.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

You have:
• professional experience within Banking Operation
• strong analytical, problem-solving and synthesizing skills
• strong commination skills and ability to solve complex issues

You are:
• curious and collaborative, comfortable working independently as well as in a team
• able to multi-task and manage competing priorities in a demanding environment
• able to assess new ideas and provide implementable solutions
• a confident communicator

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.