Australia

Information Technology (IT)

Group Functions

Your role

Tech Support Analyst in Global Desk Aligned Services team

Are you highly motivated in solving technology issues? Are you at your best when supporting others? Do you work well in a team environment? We’re looking for someone that can:
• Support IT Service & Product on the trading floor.
• Uphold high standards coordinating IT issues with a timely resolution.
• Define workarounds for errors and initiate process improvements.
• Drive operational excellence within regional/global teamwork.
• Maintain and share team knowledge bases.

Job Reference #

329157BR

City

Sydney

Job Type

Full Time

Your team

You will be working in one of the division in Group Technology, Global Desk Aligned Services team in Sydney, Australia. The team provides support to the trading floor front office business, by ensuring the quality and stability of the Information Technology desktop environment. We're a truly global and friendly group of people. And we strive to support your career development, internal mobility and work-life balance.

Your expertise

Workstation and trade floor desktop support:
• Troubleshooting Microsoft Operating system on Physical Hardware or Virtualized environment (persistent and non-persistent VDI)
• Trading application support coordination to resolve incidents within SLA.
• Incident management and problem management.
• Hardware Support. Break fix, installations and coordination of moves and changes.
• Relationship management with Business Managers and stakeholders in front office.
• IT project assistance and coordination.
• BCM maintenance and support.

Essential Technical Skills:
• Service Operation ITIL discipline
• Windows 11 and Office 365
• Market Data Applications knowledge and support (Bloomberg, Eikon and Factset)
• Mobile devices - iPhone / iPad / Android devices
• Automation technologies e.g. PowerShell, Python, Automation Anywhere, etc.
• Data Science e.g. Tableau, Power BI, MS Excel, Splunk, etc.
• Agile Delivery and Framework e.g. JIRA, Kanban, Gitlab, ADO etc.
• Process Excellence e.g. Lean Six Sigma, etc.

You are:
• A confident communicator that can explain technology to non-technical audiences.
• Capable of understanding client needs and translating this into products and services.
• Capable of multi-tasking and prioritizing incidents accordingly.
• Able to remain calm in highly stressful environment.
• Flexible, easy to approach and a team player.
• Strong analytical, problem-solving, detective mind and synthesizing skills (you know how to figure stuff out).
• Do not hesitate to speak up when something is not right.
• Familiar with ITIL process.
• Fluent in English and local language

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.