Client Service Specialist
Customer Service
Singapore
Client Service Specialist
Singapore
Client advisory / Relationship management, Operations
Asset Management
Key responsibilities
Provide day-to-day client service coverage for clients across South East Asia and APAC region, ensuring timely and accurate responses and proactive follow-up:
- Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing and consistent service delivery; Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests to ensure a consistent client experience
- Identify potential risks and constraints (e.g. reporting requirements, cut-off times, legal/regulatory considerations, operational complexity), propose solutions and align expectations with Sales/Client Coverage and internal stakeholders
- Drive adherence to global client service and front-to-back (F2B) processes, controls and documentation standards; support continuous improvement initiatives
- Show strong ownership in providing support to our existing third-party fund distributors (private banks, consumer banks, and insurance companies)
- Collaborate with other CRMs to identify new business opportunities and expand the existing client relationship to the benefit of both the client and UBS
- Monitor industry trends, competitor activities and market conditions to inform client strategies and product offerings
Job Reference #
340588BR
City
Singapore
Job Type
Full Time
The team
You will be working in the Singapore Wholesale Client Coverage Team supporting the Client Relationship Managers in servicing the clients. You will be able to draw on the strength of UBS traditional fund strategies, as well as alternative investments to support the best way possible.
Your skills and experience
- Degree in economics or finance with ideally 5 plus years of business experience in financial industry (preferable in asset management industry) or any other education combined with relevant experience
- Strong process discipline with the ability to follow global standards and maintain documentation
- Strong analytical and problem-solving skills, with the ability to identify issues early and drive practical resolutions
- Excellent stakeholder management and communication skills; comfortable coordinating globally and across APAC region, functions and time zones
- Fluent communication in written and spoken English; Mandarin or any other language is a plus
- Self-motivated, flexible and positive; being a team player
- You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use
About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Contact Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.