United States - New Jersey

Operations

Global Wealth Management

Key responsibilities

You will:
• Investigate Reg E claims involving ACH, debit card, ATM, P2P, and other electronic transactions.
• Apply Reg E requirements to determine provisional credit eligibility, liability, and final claim outcomes.
• Review transaction data, statements, network rules, and supporting documentation to reach well-supported decisions.
• Ensure claims are processed within regulatory timelines and documented with clear rationale.
• Identify exceptions, trends, or potential control gaps and escalate as appropriate.
• Respond to internal inquiries, quality reviews, audits, and regulatory requests.
• Maintain accurate case notes and documentation in claims management systems.
• Contribute to process improvements, job aids, and training materials.

Job Reference #

341310BR

City

Weehawken

Job Type

Full Time

The team

You will work within a Reg E claims and investigations team, partnering with peers, managers, and control stakeholders.

Your skills and experience

You have:
• Ideally 3–7 years of experience in banking operations, claims, disputes, or payments investigations.
• Working knowledge of Regulation E and consumer dispute handling.
• Strong analytical and written communication skills.
• Ability to manage multiple cases while meeting strict deadlines.
• Experience in a self-clearing bank or payments organization.
• Exposure to large scale transformation, automation, or platform modernization.
• You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Salary information

The indicative gross base salary range as a full-time equivalent role:
• United States - New Jersey - Weehawken min USD 105000 - max USD 130000 /annum

The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level. UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits. We may, at our sole discretion, provide additional variable compensation or awards.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.